Category: terms

Terms and Conditions

1. This Campaign is held by True Money Malaysia Sdn.Bhd. By participating in this Campaign, users (True Money Malaysia E-wallet application users) hereby agree to be bound by these terms and conditions.
2. This Terms and Conditions shall be read together with True Money’s Terms of Services , The Campaign Terms and Conditions as well as True Money’s Privacy Policy and Statement.
3. Should a conflict or inconsistency arise between these Terms and Conditions, such conflict or inconsistency shall be resolved by giving precedence in the following decreasing order
   (i) This Terms and Conditions;
   (ii)The Campaign Terms and Conditions; and
   (iii) True Money Terms of Services.
4. True Money reserves the right to forfeit any of the offers/prizes for this Campaign if the user has breached any of the Terms and Conditions as mentioned above.

Campaign Terms and Conditions

1. Campaign Period is between 01 April 2023 till 15 May 2023
2. Eligibility is as per below
   
   1. All TrueMoney E-wallet users over the age of 18 (Not eligible for True Money staff)
3. The Campaign Mechanics are as per below:
   
   1. Users will earn 1 entry ticket per RM10 spent using True Money E-Wallet based on total accumulated expenditure within the campaign period for all services except for P2P transfer.
   2. The winners will be selected by random draw from the total number of entries accumulated during the Campaign Period.
   3. The winners will be announced on TM‘s website and/or social media channels.
   4. The winners will be contacted via email/phone call
   5. Winners will be required to provide their email address in the True Money app, upgrade their eWallet account, provide proof of identification, contact details and any other relevant details to TM for the prize delivery arrangement.
   6. The eligibility to claim the prize will be forfeited if the winners do not respond to the email sent by TM within SEVEN (7) days from the day the email was sent.
   7. Users stand to win the below prizes:

   No.	Prizes	Total Winners
   1	iPad Pro 11 Inch 256 GB Wifi + Apple Pencil	x 1
   2	Galaxy Tab S8+ 256GB Wifi	x 1
   3	AirPods Pro (2nd generation)	x 1
   4	Galaxy Buds2 Pro	x 1
   5	True Money RM20 E-Wallet Credit	Worth RM20 each x 200 users

Other Terms and Conditions

1. Each Eligible User is only entitled to win ONE (1) prize.
2. TrueMoney reserves the rights to substitute any of the prizes listed in the above table with any other prize of equivalent value.
3. By participating in this Campaign, all users,
   
   1. consent for TM to collect, record, hold, store, use, and disclose their personal information for purposes which are necessary or related to the participation in this campaign and as required by TrueMoney’s Privacy Policy;
   2. consent for TM to disclose or publish their personal information such as their names and identities and any general information in any media, marketing, or advertising materials; and
   3. grant TM the absolute and unrestricted right to modify, use and publish any still or moving images of the participants for any promotional, marketing, commercial, or other related purposes, without any payment or compensation.
4. TrueMoney will not be responsible for any disputes or claims that arise from user’s failure to receive winners’ notification call or email from TrueMoney, due to user’s fault/negligence, including, but not limited to, wrong email address registered with their TrueMoney E-Wallet which includes shared email addresses.
5. Winners who fail to acknowledge the notification by the required period; unable to adhere to this Campaign’s terms and conditions; and forfeits or does not claim the prize, the prize(s) will be void.
6. TrueMoney’s decision regarding the selection of the winners, shall be final and binding on all participants of this Campaign, and no queries, challenges or appeals may be made or entertained regarding TrueMoney’s decision on the same.
7. In the event of unforeseen circumstances, TrueMoney reserves the right to amend any of the Campaign Terms & Conditions regarding the winner selection, announcement and prizes fulfillment at any stage, but will always endeavor to minimize the effect on the winners in order to avoid undue disappointment.
8. For any enquiry on the campaign, please get in touch with our user Loyalty Team via email at [email protected]. Alternatively, you may connect with our team via live chat by clicking here which is available daily from 10 am to 7 pm.
9. Any dispute or non-receipt of the prize shall be submitted latest by 15 June 2023 and True Money Malaysia has the right to reject any submission of a dispute after 15 June 2023. 

Q&A
Q : How long is this campaign?
A : This campaign starts from 01 April 2023 and ends on 15 May 2023, inclusive of both dates.

Q : Must I be 18 years of age and above to be eligible for this campaign?
A : Yes. One of the eligibility criteria for this campaign is that participants must be 18 years old and above.

Q : How to earn the entry ticket?
A : It is as simple as “ABC” and “123”. Just spend at any True Money merchants, pay your bills, top up your prepaid credit and/or top up your game credit via True Money eWallet. You will earn 1 entry ticket for every RM10 spent in a single transaction.

Terms and Conditions

1. This Campaign is held by True Money Malaysia Sdn.Bhd. By participating in this Campaign, Customers (True Money Malaysia E-wallet application users) hereby agree to be bound by these terms and conditions.
2. This Terms and Conditions shall be read together with True Money’s Terms of Services ,The Campaign Terms and Conditions and True Money’s Privacy Policy and Statement.
3. Should a conflict or inconsistency arise between this Terms and Conditions, such conflict or inconsistency shall be resolved by giving precedence in the following decreasing order
   (i) This Terms and Conditions;
   (ii)The Campaign Terms and Conditions; and
   (iii) True Money Terms of Services.
4. True Money reserves the right to forfeit any of the offers for this Campaign if the Customer has breached any of the Terms and Conditions as mentioned above.

Campaign Terms and Conditions

1. Campaign period is between 20th February 2023 – 15th April 2023
2. eVouchers will expire on 10th February 2024
3. To redeem the eVoucher, please present your eVoucher to the cashier at the time of purchase with a minimum spend of RM15
4. eVouchers purchased are non-refundable and non-transferable
5. eVouchers (including but not limited to any discounts provided by the eVoucher) is valid only up to the expiry date stated on the eVoucher
6. All payments must be made via TrueMoney Wallet
7. eVouchers must be redeemed via the same e-wallet account with the same cell phone number.
8. eVoucher can be used as cash to buy merchandise at any Lotus’s stores in Malaysia
9. eVoucher is non-exchangeable nor refundable (i.e. not returnable for cash or new voucher)
10. No change will be given if the purchase value is less than the value of the eVoucher
11. eVoucher is valid for one redemption only
12. eVoucher is not valid at the Food Court or any outlets not operated by Lotus’s Malaysia
13. Lotus’s Malaysia and True Money will not entertain any claims for defaced, damaged or lost eVouchers
14. Lotus’s Malaysia and True Money reserves the right to amend these Terms and Conditions without prior notice

For any enquiry on the campaign, please get in touch with our Customer Loyalty Team via email at [email protected]. Alternatively, you may connect with our team via live chat by clicking here which is available daily from 10 am to 7 pm.

Terms and Conditions

1. This Campaign is held by True Money Malaysia Sdn.Bhd. By participating in this Campaign, Customers (True Money Malaysia E-wallet application users) hereby agree to be bound by these terms and conditions.
2. This Terms and Conditions shall be read together with True Money’s Terms of Services , The Campaign Terms and Conditions as well as True Money’s Privacy Policy and Statement.
3. Should a conflict or inconsistency arise between these Terms and Conditions, such conflict or inconsistency shall be resolved by giving precedence in the following decreasing order (i) This Terms and Conditions; (ii) The Campaign Terms and Conditions; and (iii) True Money Terms of Services.
4. True Money reserves the right to forfeit any of the offers/prizes for this Campaign if the Customer has breached any of the Terms and Conditions as mentioned above.

Campaign Terms and Conditions

1. Campaign Period is between 1 March 2023 till 22 March 2023 (11:59 PM). After this date & time, no further entries will be entertained.
2. Eligibility is as per below:
   
   1. This Campaign is open to all Malaysians and non-Malaysian residing in Malaysia ONLY and who are above the age of 18 years old. Entries by persons below the age of 18 shall be disqualified.
   2. Employees of True Money Malaysia are not eligible to participate in the contest.
   3. Campaign entries will only be accepted via Facebook.
3. The Campaign Mechanics are as per below:
   Step 1: Like and Follow our Facebook Page
   Step 2: Answer the question in the comment section below.
   Question: How many countries is TrueMoney currently operating in?
   Bonus Entry: Share this post on your timeline and type #truemoneymy
   (Ensure your post is set to public so we are able to view it) and earn another entry
4. Participants will be judged based on the correct answer. A total of 5 lucky winners with correct answers will be selected at random.
5. The winners will be announced through True Money Malaysia’s Facebook page at the end of March 2023 after the campaign ends.
6. Each winner is only entitled to ONE (1) Prize. Multiple entries will be disqualified.
7. Participants stand to win the below prizes:
   • Five (5) winner’s x Two (2) Aurum Passes by GSC (Digital Promo Code)
8. No purchase or payment of any kind is necessary to enter or win the contest.
9. The winners will be contacted via Facebook Messenger within Fourteen (14) working days after the campaign ends.
   
   1. The eligibility to claim the prize will be forfeited if the winners do not respond within Seven (7) days from the day the message was sent.
   2. Prizes are not exchangeable for cash or any other goods and are non-transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving prior notice.
10. Acceptance of prizes offered constitutes permission to use the winner’s name and picture and/or likeness for advertising/ trade purposes without further notice or compensation, unless prohibited by law. Non-compliance may result in an alternative winner being chosen.
11. True Money Malaysia’s decision regarding the selection of the winners, shall be final and binding on all participants of this Campaign, and no queries, challenges or appeals may be made or entertained regarding TrueMoney’s decision on the same.
12. True Money Malaysia reserves the right, at any time to add, delete or amend the Terms & Conditions herein or change or modify any respect of this Campaign, in whole or in part anytime and from time to time and at its sole discretion without notice and without liability to any participant or any other party.
13. This campaign is in no way sponsored, endorsed or administered by, or associated with, Facebook, Instagram or any other Social Network. You are providing your information to True Money Malaysia and not to any other party.
14. For any enquiry on the campaign, please get in touch with our Customer Loyalty Team via email at [email protected]. Alternatively, you may connect with our team via live chat by clicking here which is available daily from 10 am to 7 pm.

Terms and Conditions

1. This Campaign is held by True Money Malaysia Sdn.Bhd. By participating in the Campaign, Customers (True Money Malaysia E-wallet application users) hereby agree to be bound by these terms and conditions.
2. This Terms and Conditions shall be read together with True Money Terms of Services , The Campaign Terms and Conditions as well as the Privacy Policy and Lotus’s Terms and Conditions.
3. Should a conflict or inconsistency arise between these Terms and Conditions, such conflict or inconsistency shall be resolved by giving precedence in the following decreasing order (i) This Terms and Conditions; (ii) The Campaign Terms and Conditions; (iii) True Money Terms of Services and (iv) Lotus’s Terms and Conditions.
4. True Money reserves the right to forfeit any of the offers/prizes for this Campaign if the Customer has breached any of this Campaign Terms and Conditions as well as the other Terms and Conditions mentioned above.

Campaign Terms and Conditions

1. The Campaign Period is mentioned in the table below
2. The Eligibility criteria is as per below:
   1. All TrueMoney E-wallet users over the age of 18
3. The Campaign Mechanics is as per below:
   1. During the Campaign Period, Customers who spend minimum spending amount via the TrueMoney app at Lotus’s stores will be entitled to the mentioned cashback in their TrueMoney app
   2. The Cashback will be credited to each customer no more than 48 hours after the minimum spend transaction. Customers will be notified via the TrueMoney in-app push-notification upon the Cashback being credited into their TrueMoney app
   3. No minimum spend is required to utilize the Cashback​ ( where applicable ) / Voucher must be redeemed prior to the expiration date
   4. Please read the detailed descriptions of the campaign in the table below:

Name	Campaign Period	Sales Area	Minimum Spend	Cashback/Points	Remark
Eat more, Earn more	13 Feb 2023 – 31 Aug 2023 (or until redemption allocation is finished, whichever comes first )	Food Court	RM 10 (single receipt)	RM2	Unlimited redemptions per user

4. By participating in this Campaign, all users consent for TM to collect, record, hold, store, use, and disclose their personal information for purposes which are necessary or related to the participation in this campaign and as required by TrueMoney’s Privacy Policy.
5. TrueMoney’s decision regarding the random selection of the winners, shall be final and binding on all participants of this Campaign, and no queries, challenges or appeals may be made or entertained regarding TrueMoney’s decision on the same.
6. For any queries, please contact [email protected]. or reach out to us via Live Chat: https://www.truemoney.com.my/ or Facebook Messenger: https://m.me/TrueMoneyMY.

Terms and Conditions

1. This Campaign is held by True Money Malaysia Sdn.Bhd. By participating in the Campaign, Customers (True Money Malaysia E-wallet application users) hereby agree to be bound by these terms and conditions.
2. This Terms and Conditions shall be read together with True Money Terms of Services, The Campaign Terms and Conditions as well as the Privacy Policy and Lotus’s Terms and Conditions.
3. Should a conflict or inconsistency arise between these Terms and Conditions, such conflict or inconsistency shall be resolved by giving precedence in the following decreasing order (i) This Terms and Conditions; (ii) The Campaign Terms and Conditions; (iii) True Money Terms of Services and (iv) Lotus’s Terms and Conditions.
4. True Money reserves the right to forfeit any of the offers/prizes for this Campaign if the Customer has breached any of this Campaign Terms and Conditions as well as the other Terms and Conditions mentioned above.

Campaign Terms and Conditions

1. The Campaign Period is mentioned in the table below
2. The Eligibility criteria is as per below:
   
   1. All TrueMoney E-wallet users over the age of 18
3. The Campaign Mechanics are as per below:
   
   1. During the Campaign Period, Customers who spend minimum spending amount via the TrueMoney app at Lotus’s stores will be entitled the mentioned cashback in their TrueMoney app
   2. The Cashback will be credited to each customer no more than 48 hours after the minimum spend transaction. Customers will be notified via the TrueMoney in-app push-notification upon the Cashback being credited into their TrueMoney app
   3. No minimum spend is required to utilize the Cashback
   4. Please read the detailed descriptions of the campaign in the table below:

Name	Campaign Period	Sales Area	Minimum Spend	Cashback/Points	Remark
Lotus’s RM8 Cashback	1 Feb 2023 – 30 Apr 2023	Food Court & Lotus’s Store	RM88	RM8	1) One time per customer 2)Limited to the first RM20,000 redemption per month

4. By participating in this Campaign, all users
   
   1. consent for TM to collect, record, hold, store, use, and disclose their personal information for purposes which are necessary or related to the participation in this campaign and as required by TrueMoney’s Privacy Policy; and
   2. consent for TM to disclose or publish their personal information such as their names and identities and any general information in any media, marketing, or advertising materials
5. TrueMoney will not be responsible for any disputes or claims that arise from Customer’s failure to receive winners’ notification call or email from TrueMoney, due to Customer’s fault/negligence, including, but not limited to, wrong email address registered with their TrueMoney E-Wallet which includes shared email addresses.
6. Winners who fail to acknowledge the notification by the required period; unable to adhere to this Campaign’s terms and conditions; and forfeits or does not claim the prize, the prize(s) within 30 days of notification, will be void. 
7. TrueMoney’s decision regarding the selection of the winners, shall be final and binding on all participants of this Campaign, and no queries, challenges or appeals may be made or entertained regarding TrueMoney’s decision on the same.
8. For any dispute or non-receipt of the prize, please contact [email protected]. or reach out to us via Live Chat: https://www.truemoney.com.my/ or Facebook Messenger: https://m.me/TrueMoneyMY

Q&A

Q : When does the campaign start?
A: The campaign will commence on 1st Feb 2023 to 30th April 2023

Q : What is the minimum spend to be eligible for the cashback?
A : A minimum of RM88 in single receipt transactions using True Money Malaysia apps.

Q : When will the cashback be credited to the user’s E-wallet?
A : The cashback shall be credited instantly after users spend min of RM88 in 1 single receipt.

Q : How will users get the RM8 cashback?
A: Users need to spend min RM88 in 1 single receipt to be entitled for RM8 cashback during the campaign period.

Q : How do users know if the cashback has been credited?
A : The user can manually check in their TrueMoney apps under transaction history

Q : Is there validity for redeeming the cashback?
A : There will be no expiry date to redeem the cashback

Terms and Conditions

1. This Campaign is held by True Money Malaysia Sdn.Bhd. By participating in this Campaign, Customers (True Money Malaysia E-wallet application users) hereby agree to be bound by these terms and conditions.
2. This Terms and Conditions shall be read together with True Money’s Terms of Services , The Campaign Terms and Conditions as well as True Money’s Privacy Policy and Statement.
3. Should a conflict or inconsistency arise between these Terms and Conditions, such conflict or inconsistency shall be resolved by giving precedence in the following decreasing order (i) This Terms and Conditions; (ii) The Campaign Terms and Conditions; and (iii) True Money Terms of Services.
4. True Money reserves the right to forfeit any of the offers/prizes for this Campaign if the Customer has breached any of the Terms and Conditions as mentioned above.

Campaign Terms and Conditions

1. Campaign Period is between 1 Jan 2023 till 31 Jan 2023
2. Eligibility is as per below:
   1. All TrueMoney E-wallet users over the age of 18 (Not eligible for True Money staff)
3. The Campaign Mechanics are as per below:
   1. Customers will earn 1 entry ticket per RM8 spent using True Money E-Wallet.
   2. The winners will be selected by random draw from the total number of entries accumulated during the Campaign Period.
   3. The winners will be announced on TM ‘s website and social media channel.
   4. The winners will be contacted via email/phone call.
   5. Winners will be required to provide their email address in the True Money app, upgrade their eWallet account, provide proof of identification, contact details and any other relevant details to TM for the prize delivery arrangement.
   6. The eligibility to claim the prize will be forfeited if the winners do not respond to the email sent by TM within SEVEN (7) days from the day the email was sent.
   7. Customers stand to win the below prizes:

No.	Prizes	Total Winners
1	iPhone 14 Plus 128GB	x2
2	Apple Watch Series 8	x2
3	Samsung Galaxy S22 Ultra 128GB	x2
4	Galaxy Watch5 Pro	x2
5	True Money E-Wallet Credit	Worth RM 28 each x 88 users

Other Terms and Conditions

1. Each Eligible User is only entitled to win ONE (1) prize.
2. TrueMoney reserves the rights to substitute any of the prizes listed in the above table with any other prize of equivalent value.
3. By participating in this Campaign, all users,
   1. consent for TM to collect, record, hold, store, use, and disclose their personal information for purposes which are necessary or related to the participation in this campaign and as required by TrueMoney’s Privacy Policy;
   2. consent for TM to disclose or publish their personal information such as their names and identities and any general information in any media, marketing, or advertising materials; and
   3. grant TM the absolute and unrestricted right to modify, use and publish any still or moving images of the participants for any promotional, marketing, commercial, or other related purposes, without any payment or compensation.
4. TrueMoney will not be responsible for any disputes or claims that arise from Customer’s failure to receive winners’ notification call or email from TrueMoney, due to Customer’s fault/negligence, including, but not limited to, wrong email address registered with their TrueMoney E-Wallet which includes shared email addresses.
5. Winners who fail to acknowledge the notification by the required period; unable to adhere to this Campaign’s terms and conditions; and forfeits or does not claim the prize, the prize(s) will be void.
6. TrueMoney’s decision regarding the selection of the winners, shall be final and binding on all participants of this Campaign, and no queries, challenges or appeals may be made or entertained regarding TrueMoney’s decision on the same.
7. In the event of unforeseen circumstances, TrueMoney reserves the right to amend any of the Campaign Terms & Conditions regarding the winner selection, announcement and prizes fulfillment at any stage, but will always endeavour to minimize the effect on the winners in order to avoid undue disappointment.
8. For any enquiry on the campaign, please get in touch with our Customer Loyalty Team via email at [email protected]. Alternatively, you may connect with our team via live chat by clicking here which is available daily from 10 am to 7 pm.
9. Any dispute or non-receipt of the prize shall be submitted latest by 31 Mar 2023 and True Money Malaysia has the right to reject any submission of a dispute after 31 Mar 2023.

Q&A

Q : How long is this campaign? 
A : This campaign starts from 01 January 2023 and ends on 31 January 2023, inclusive of both dates.

Q : Must I be 18 years of age and above to be eligible for this campaign?
A : Yes. One of the eligibility criteria for this campaign is participant must be 18 years old and above.

Q : How to earn the entry ticket?
A : You will earn 1 entry ticket for every RM8 spent in a single transaction.” and remove “You will earn 1 entry ticket for every RM8 spent based on your total expenditure.

Terms and Conditions

1. This Campaign is held by True Money Malaysia Sdn.Bhd. By participating in this Campaign, Customers (True Money Malaysia E-wallet application users) hereby agree to be bound by these terms and conditions.
2. This Terms and Conditions shall be read together with True Money’s Terms of Services , The Campaign Terms and Conditions , True Money’s Privacy Policy and Statement as well as any related Terms and Conditions imposed by VISA.
3. Should a conflict or inconsistency arise between these Terms and Conditions, such conflict or inconsistency shall be resolved by giving precedence in the following decreasing order (i) This Terms and Conditions; (ii) The Campaign Terms and Conditions; (iii) True Money Terms of Services; and iv) any related Terms and Conditions imposed by VISA.
4. True Money reserves the right to forfeit any of the offers/prizes for this Campaign if the Customer has breached any of the Terms and Conditions as mentioned above.

Campaign Terms and Conditions 

1. Campaign Period is between 6 Jan 2023 till 28 Feb 2023.
2. Eligibility is as per below:
   1. All TrueMoney E-wallet users over the age of 18.
3. The Campaign Mechanics are as per below:
   1. Customers will get RM5 cashback for a minimum reload of RM50 via any Visa debit/credit card.
   2. Customers are limited to only 1 redemption throughout the campaign period.
4. For any enquiry on the campaign, please get in touch with our Customer Loyalty Team via email at [email protected]. Alternatively, you may connect with our team via live chat by clicking here which is available daily from 10 am to 7 pm.

Q&A

Q : How long is this campaign?
A : This campaign starts from 06 January 2023 and ends on 28 February 2023, inclusive of both dates.

Q : Must I be 18 years of age and above to be eligible for this campaign?
A : Yes. One of the eligibility criteria for this campaign is participant must be 18 years old and above.

Q : How to earn the cashback?
A : Simply reload a minimum of RM50 using your Visa Debit / Credit Card and you will earn RM5 instantly.

Q : How many times can I enjoy the cashback for this campaign?
A : This campaign is only limited to 1 redemption per user.

Terms and Conditions

1. This Campaign is held by True Money Malaysia Sdn.Bhd. By participating in this Campaign, users (TrueMoney Malaysia E-wallet application users) hereby agree to be bound by these terms and conditions.
2. These Terms and Conditions shall be read together with True Money’s Terms of Services , The Campaign Terms and Conditions as well as True Money’s Privacy Policy and Statement.
3. Should a conflict or inconsistency arise between these Terms and Conditions, such conflict or inconsistency shall be resolved by giving precedence in the following decreasing order (i) This Terms and Conditions; (ii) The Campaign Terms and Conditions; and (iii) True Money Terms of Services.
4. TrueMoney reserves the right to forfeit any of the offers/prizes for this Campaign if the user has breached any of the Terms and Conditions as mentioned above.

Campaign Terms and Conditions

1. Campaign Period is between 01 January 2023 till 19 November 2023
2. Eligibility is as per below:
   1. All TrueMoney E-wallet users 
   2. Must be over the age of 18
3. The Campaign Mechanics are as per below:
   1. Users would be entitled for RM1 referral reward for each successful referral.
   2. A successful referral is defined as below:

1	Referent download the application from Apple Store or Google Store
2	Referent must ensure referral code is inputted during registration
3	RM1 will be automatically loaded into Referrer’s TrueMoney eWallet
4	Referee must complete eKYC in order for the referrer to receive the referral reward

4. Referral Reward will be given only ONCE for each referral
5. For any enquiry on the campaign, please get in touch with our Customer Loyalty Team via email at [email protected]. or live chat by clicking here which is available daily from 10 am to 7 pm.

Q&A

Q : How long is this campaign running for?
A: This campaign starts from 01 January 2023 and ends on 19 November 2023, inclusive of both dates.

Q : Must I be 18 years of age and above to be eligible for this campaign?
A : Yes. One of the eligibility criteria for this campaign is that participants must be 18 years old and above.

Q : How to earn the referral reward?
A : It is easy. Just share your referral code to your friends and family members. Please ensure that your friends and family members input your referral code during registration in order for you to get RM1.

Terms and Conditions

1. This Campaign is held by True Money Malaysia Sdn.Bhd. By participating in this Campaign, Customers (True Money Malaysia E-wallet application users) hereby agree to be bound by these terms and conditions.
2. These Terms and Conditions shall be read together with True Money’s Terms of Services ,The Campaign Terms and Conditions as well as True Money’s Privacy Policy and Statement.
3. Should a conflict or inconsistency arise between these Terms and Conditions, such conflict or inconsistency shall be resolved by giving precedence in the following decreasing order (i) This Terms and Conditions; (ii)The Campaign Terms and Conditions; and (iii) True Money Terms of Services.
4. True Money reserves the right to forfeit any of the offers/prizes for this Campaign if the Customer has breached any of the Terms and Conditions as mentioned above.

Campaign Terms and Conditions

1. Campaign Period is between 01 January 2023 till 19 November 2023
2. Eligibility is as per below:
   1. All TrueMoney E-wallet users over the age of 18
3. The Campaign Mechanics are as per below:
   1. Customers would be entitled for RM2 cashback for each action completed as outlined in the table below.
   2. Customers would be entitled to a maximum of RM10 cashback upon completion of all the actions outlined in the table below.

1	Verify Your Account	RM2 Cashback	Successfully verify or upgrade your account by performing eKYC.
2	Pay Bills & Top Up	RM2 Cashback	Spend minimum of RM20 on bill related payment, prepaid top up or game credit top up.
3	Spend at Any Merchants	RM2 Cashback	Spend minimum of RM20 at any True Money merchants.
4	Spend at Any Merchants	RM2 Cashback	Spend minimum of RM20 at any True Money merchants.
5	Spend at Any Merchants	RM2 Cashback	Spend minimum of RM20 at any True Money merchants.

4. Customers can complete any of the above mentioned actions in any order within the campaign period.
5. Cashback will be given only ONCE for each of the actions completed.
6. For any enquiry on the campaign, please get in touch with our Customer Loyalty Team via email at [email protected]. Alternatively, you may connect with our team via live chat by clicking here which is available daily from 10 am to 7 pm.

Q&A

Q : How long is this campaign?
A : This campaign starts from 01 January 2023 and ends on 19 November 2023, inclusive of both dates.

Q : Must I be 18 years of age and above to be eligible for this campaign?
A : Yes. One of the eligibility criteria for this campaign is participant must be 18 years old and above.

Q : How does this TrueQuest work?
A : It is as simple as “ABC” and “123”. Complete any one of the missions in any order and you will earn RM2 cashback for each mission.

Q : What is the requirement for each mission to earn the RM2 cashback?
A : It is really simple to earn the RM2 cashback. 

Q : If I do not complete all the 5 missions, will I still earn the RM2 cashback for each mission?
A : Yes. As long as you complete any one of the missions, you will earn RM2 cashback.

Terms and Conditions

1) This Campaign is held by True Money Malaysia Sdn.Bhd. By participating in the Campaign, Customers (True Money Malaysia E-wallet application users) hereby agree to be bound by these terms and conditions.

2) This Terms and Conditions shall be read together with True Money Terms of Services , The Campaign Terms and Conditions as well as the Privacy Policy and Lotus’s Terms and Conditions.

3) Should a conflict or inconsistency arise between these Terms and Conditions, such conflict or inconsistency shall be resolved by giving precedence in the following decreasing order (i) This Terms and Conditions; (ii) The Campaign Terms and Conditions; (iii) True Money Terms of Services and (iv) Lotus’s Terms and Conditions.

4) True Money reserves the right to forfeit any of the offers/prizes for this Campaign if the Customer has breached any of this Campaign Terms and Conditions as well as the other Terms and Conditions mentioned above.

Campaign Terms and Conditions 

1) The Campaign Period is mentioned in the table below.

2) The Eligibility criteria is as per below:
    i) All TrueMoney E-wallet users over the age of 18.

3) The Campaign Mechanics is as per below:
    i) During the Campaign Period, Customers who spend minimum spending amount via the TrueMoney app at Lotus’s stores will be entitled the mentioned cashback in their TrueMoney app.

    ii) The Cashback will be credited to each customer no more than 48 hours after the minimum spend transaction. Customers will be notified via the TrueMoney in-app push-notification upon the Cashback being credited into their TrueMoney app.

    iii) No minimum spend is required to utilize the Cashback

    iv) Please read the detailed descriptions of the campaign in the table below:

Name	Campaign Period	Sales Area	Minimum Spend	Cashback/Points	Remark
RM1000 Cashback	15 Dec 2022 – 15 Dec 2023	Food Court & Lotus’s Store	RM50	RM1,000 in cashback ( only selected winners ) *credited into True Money e-wallet	1) User may win prize only once during the entire campaign period 2)1 winner will be chosen at random every 15 days 3)Every RM50 spent in a single transaction is equivalent to 1 entry to the lucky draw

4) By participating in this Campaign, all users
    i) consent for TM to collect, record, hold, store, use, and disclose their personal information for purposes which are necessary or related to the participation in this campaign and as required by TrueMoney’s Privacy Policy; and
    ii) consent for TM to disclose or publish their personal information such as their names and identities and any general information in any media, marketing, or advertising materials

5) TrueMoney will not be responsible for any disputes or claims that arise from Customer’s failure to receive winners’ notification call or email from TrueMoney, due to Customer’s fault/negligence, including, but not limited to, wrong email address registered with their TrueMoney E-Wallet which includes shared e-mail addresses.

6) Winners who fails to acknowledge the notification by the required period; unable to adhere to this Campaign’s terms and conditions; and forfeits or does not claim the prize, the prize(s) within 30 days of notification, will be void.

7) TrueMoney’s decision regarding the selection of the winners, shall be final and binding on all participants of this Campaign, and no queries, challenges or appeals may be made or entertained regarding TrueMoney’s decision on the same.

8) For any dispute or non-receipt of the prize, please contact [email protected]. or reach out to us via Live Chat: https://www.truemoney.com.my/ or Facebook Messenger: https://m.me/TrueMoneyMY.

Q&A

Q: How can I participate in the campaign?
A: User need to spend min of RM50 at any Lotus’s store or Lotus’s Food Court during the campaign period

Q : I have won the Lucky Draw and got my RM1000 cashback before, will I be eligible for the next round winner?
A: No. Any previous winner will be redrawn from the pool

Q :How many users are entitled to win the lucky draw?
A: 2 lucky users will be chosen at random per month throughout the campaign

Q: If I win the Lucky Draw, can I request the RM1000 in a cash form?
A: No. The RM1000 will be credited into your TrueMoney Malaysia E-wallet account

Q : Is there any expiry date for the Lucky Draw amount that was credited in my E-wallet account
A : No, there is no expiry date and user can utilize it anytime