Category: terms

Terms and Conditions

1. This Campaign is held by True Money Malaysia Sdn.Bhd. By participating in this Campaign, Customers (True Money Malaysia E-wallet application users) hereby agree to be bound by these terms and conditions.
2. These Terms and Conditions shall be read together with True Money’s Terms of Services , The Campaign Terms and Conditions as well as True Money’s Privacy Policy and Statement.
3. Should a conflict or inconsistency arise between these Terms and Conditions, such conflict or inconsistency shall be resolved by giving precedence in the following decreasing order (i) This Terms and Conditions; (ii) The Campaign Terms and Conditions; and (iii) True Money Terms of Services.
4. True Money reserves the right to forfeit any of the offers/prizes for this Campaign if the Customer has breached any of the Terms and Conditions as mentioned above. 

Campaign Terms and Conditions

The contest runs on 1 June 2023 – 16th July 2023 (11:59 PM). The cut off time is based on our system’s time. After this date, no further entries will be entertained.

1. Eligibility is as per below:
   
   1. All TrueMoney E-wallet users over the age of 18 (Not eligible for True Money staff`)
2. To participate in this contest, all participants need to do the following actions:
   
   1. Like & Follow our official TrueMoney Malaysia Facebook and Instagram account.
   2. Share the most creative photo you have with your parents & post it on your Facebook feed OR Instagram profile and tell us why you want to win this special gift for your parents! Make sure your post is set to public.
   3. Tag us @truemoneymalaysia & include #TrueMoneyGiveaway in your post.
   4. Fill in and submit the TrueMoney Parent’s Day Photo Contest form.
3. The winners will be selected based on the most creative photos submitted during the Campaign Period.
4. Winners announcement will be made through True Money Malaysia’s Facebook page within 2-3 weeks after the campaign ends.
5. The winners will have to contact TrueMoney via direct message.
6. The eligibility to claim the prize will be forfeited if the winners do not direct message TrueMoney Malaysia’s social media account after winners have been announced.
7. Each winner is only entitled to ONE (1) Prize. Multiple entries will be ignored.
8. Participants stand to win the below prizes:
   • 10 winner’s x RM200 Roomcard Gift Card
9. No purchase or payment of any kind is necessary to enter or win the contest.

Other Terms and Conditions

1. TrueMoney reserves the rights to substitute any of the prizes listed in the above table with any other prize of equivalent value.
2. By participating in this Campaign, all users,
   • consent for TM to collect, record, hold, store, use, and disclose their personal information for purposes which are necessary or related to the participation in this campaign and as required by TrueMoney’s Privacy Policy;
   • consent for TM to disclose or publish their personal information such as their names and identities and any general information in any media, marketing, or advertising materials; and
   • grant TM the absolute and unrestricted right to modify, use and publish any still or moving images of the participants for any promotional, marketing, commercial, or other related purposes, without any payment or compensation.
3. TrueMoney will not be responsible for any disputes or claims that arise from user’s failure to receive winners’ notification call or email from TrueMoney, due to user’s fault/negligence, including, but not limited to, wrong email address registered with their TrueMoney E-Wallet which includes shared email addresses.
4. Winners who fail to acknowledge the notification by the required period; unable to adhere to this Campaign’s terms and conditions; and forfeits or does not claim the prize, the prize(s) will be void.
5. TrueMoney’s decision regarding the selection of the winners, shall be final and binding on all participants of this Campaign, and no queries, challenges or appeals may be made or entertained regarding TrueMoney’s decision on the same.
6. In the event of unforeseen circumstances, TrueMoney reserves the right to amend any of the Campaign Terms & Conditions regarding the winner selection, announcement and prizes fulfillment at any stage, but will always endeavor to minimize the effect on the winners in order to avoid undue disappointment.
7. For any enquiry on the campaign, please get in touch with our user Loyalty Team via email at [email protected]. Alternatively, you may connect with our team via live chat by clicking here which is available daily from 10 am to 7 pm.

Terms and Conditions

1. This Campaign is held by True Money Malaysia Sdn.Bhd. By participating in the Campaign, Customers (True Money Malaysia E-wallet application users) hereby agree to be bound by these terms and conditions.
2. This Terms and Conditions shall be read together with True Money Terms of Services , The Campaign Terms and Conditions as well as the Privacy Policy and Lotus’s Terms and Conditions.
3. Should a conflict or inconsistency arise between these Terms and Conditions, such conflict or inconsistency shall be resolved by giving precedence in the following decreasing order (i) This Terms and Conditions; (ii) The Campaign General Terms and Conditions; (iii) True Money Terms of Services and (iv) Lotus’s Terms and Conditions.
4. True Money reserves the right to forfeit any of the offers for this Campaign if the Customer has breached any of this Campaign Terms and Conditions as well as the other Terms and Conditions mentioned above

Campaign Terms and Conditions

1. Campaign Period is mentioned in the below table
2. Eligibility is open to all registered TrueMoney users:
3. The Campaign Mechanics are as per below:
   
   1. The Cashback will be credited to each customer no more than 48 hours after the transaction. Customers will be notified via the TrueMoney in-app push-notification upon the Cashback being credited into their TrueMoney app.​
   2. No minimum spend is required to utilize the Cashback​
   3. For Further details please see below table

   Campaign Period	Sales Area	Minimum Spend	Cashback	Remark
   1st May 2023 – 31st July 2023	Lotus’s Hypermarket and Food Court	RM110	RM10 Cashback	Open to all TrueMoney users, Only one cashback per customer per month

4. For any enquiry on the campaign, please get in touch with our Customer Loyalty Team via email at [email protected]. Alternatively, you may connect with our team via live chat by clicking here which is available daily from 10 am to 7 pm.

Terms and Conditions

1. This Campaign is held by True Money Malaysia Sdn.Bhd. By participating in the Campaign, Customers (True Money Malaysia E-wallet application users) hereby agree to be bound by these terms and conditions.
2. This Terms and Conditions shall be read together with True Money Terms of Services , The Campaign Terms and Conditions as well as the Privacy Policy and Lotus’s Terms and Conditions.
3. Should a conflict or inconsistency arise between these Terms and Conditions, such conflict or inconsistency shall be resolved by giving precedence in the following decreasing order (i) This Terms and Conditions; (ii) The Campaign Terms and Conditions; (iii) True Money Terms of Services and (iv) Lotus’s Terms and Conditions.
4. True Money reserves the right to forfeit any of the offers/prizes for this Campaign if the Customer has breached any of this Campaign Terms and Conditions as well as the other Terms and Conditions mentioned above.

Campaign Terms and Conditions

1. The Campaign Period is mentioned in the table below.
2. The Eligibility criteria is as per below:
   
   1. All TrueMoney E-wallet users over the age of 18.
3. The Campaign Mechanics are as per below:
   
   1. During the Campaign Period, Customers who spend minimum spending amount via the TrueMoney app at Lotus’s stores will be entitled the mentioned cashback in their TrueMoney app.
   2. The Cashback will be credited to each customer no more than 48 hours after the minimum spend transaction. Customers will be notified via the TrueMoney in-app push-notification upon the Cashback being credited into their TrueMoney app.
   3. No minimum spend is required to utilize the Cashback
   4. Please read the detailed descriptions of the campaign in the table below:
      

      Name	Campaign Period	Sales Area	Minimum Spend	Cashback/Points	Remark
      Tealive Launch Campaign (RM3 Campaign)	1st May 2023 – 31 July 2023	Tealive Outlets	RM15	RM 3 Cashback	Open to all users, Single use per user per month

4. By participating in this Campaign, all users
   
   1. consent for TM to collect, record, hold, store, use, and disclose their personal information for purposes which are necessary or related to the participation in this campaign and as required by TrueMoney’s Privacy Policy; and
   2. consent for TM to disclose or publish their personal information such as their names and identities and any general information in any media, marketing, or advertising materials
5. TrueMoney will not be responsible for any disputes or claims that arise from Customer’s failure to receive winners’ notification call or email from TrueMoney, due to Customer’s fault/negligence, including, but not limited to, wrong email address registered with their TrueMoney E-Wallet which includes shared e-mail addresses.
6. Winners who fails to acknowledge the notification by the required period; unable to adhere to this Campaign’s terms and conditions; and forfeits or does not claim the prize, the prize(s) within 30 days of notification, will be void.
7. TrueMoney’s decision regarding the selection of the winners, shall be final and binding on all participants of this Campaign, and no queries, challenges or appeals may be made or entertained regarding TrueMoney’s decision on the same.
8. For any dispute or non-receipt of the prize, please contact [email protected], or reach out to us via Live Chat https://www.truemoney.com.my/ or Facebook Messenger https://m.me/TrueMoneyMY

Q&A

Q : When does the campaign start? 
A : The campaign will commence on 1st May 2023 to 31st July 2023.

Q: Who is eligible for this campaign?
A : AllTrueMoney members.

Q:Are basic True Money Malaysia users eligible to participate in the campaign?
A:Yes. But users are advised to upgrade accounts by performing eKYC to enjoy full True Money Malaysia apps features.

Q : How to participate in the campaign?
A: Users need to spend min of RM15 using True Money Malaysia apps at any Tealive outlet in order to participate.

Q : Are there any capping/limitations for the cashback?
A : The cashback will be capped at RM3 per transaction

Q: When will the cashback be credited to the user’s E-wallet account?
A: The cashback will be credited immediately after user’s complete the transaction.

Q:Can the user make a total payment inclusive of the cashback amount?
A: No. Users must spend min of RM15 and the cashback will be credited separately.

Q : Is there any limitation on the redemption per user?
A : Yes, 1 redemption per user per month

Q : How to know if the redemption is fully utilized?
A :If there is no cashback credited into your E-wallet account, there are high chances that the redemption is fully utilized.

Q : Can I make a purchase with different outlets to meet minimum spend?
A : No, total value of purchased must be above RM15 in a single transaction receipt

Q:Is there any expiration date for the cashback?
A: No. Users can utilize the cashback that is credited to their account at any time

1. This Campaign is held by True Money Malaysia Sdn.Bhd. By participating in this Campaign, Customers (True Money Malaysia E-wallet application users) hereby agree to be bound by these terms and conditions.
2. This Terms and Conditions shall be read together with True Money’s Terms of Services , The Campaign Terms and Conditions as well as True Money’s Privacy Policy and Statement.
3. Should a conflict or inconsistency arise between these Terms and Conditions, such conflict or inconsistency shall be resolved by giving precedence in the following decreasing order (i) This Terms and Conditions; (ii) The Campaign Terms and Conditions; and (iii) True Money Terms of Services.
4. True Money reserves the right to forfeit any of the offers/prizes for this Campaign if the Customer has breached any of the Terms and Conditions as mentioned above.

1. Campaign Period is between 19 April 2023 till 15 May 2023.
2. Eligibility is as per below
   1. All TrueMoney E-wallet users over the age of 18 (Not eligible for True Money staff)
3. The Campaign Mechanics are as per below:
   1. Users will need to choose Transfer and choose the recipient name through their contact list or by entering the recipient’s phone number.
   2. Users will earn 1 entry once the money has been successfully transferred to the recipient’s account.
   3. Users will only earn 1 entry per unique recipient.
   4. The winners will be selected by random draw from the total number of entries accumulated as a whole from all users during the Campaign Period.
   5. The winners will be announced on TM ‘s website and/or social media channels.
   6. The winners will be contacted via email/phone call
   7. Winners will be required to provide their email address in the True Money app, upgrade their eWallet account, provide proof of identification, contact details and any other relevant details to TM for the prize delivery arrangement.
   8. The eligibility to claim the prize will be forfeited if the winners do not respond to the email sent by TM within SEVEN (7) days from the day the email was sent.
   ‘
4. Each winner is only entitled to ONE (1) Prize. Multiple entries will be disqualified.
5. Participants stand to win the below prizes: • 100 winner’s x RM20 Starbucks eGift
6. No purchase or payment of any kind is necessary to enter or win the contest.

1. Each Eligible User is only entitled to win ONE (1) prize.
2. TrueMoney reserves the rights to substitute any of the prizes listed in the above table with any other prize of equivalent value.
3. By participating in this Campaign, all users,
   1. consent for TM to collect, record, hold, store, use, and disclose their personal information for purposes which are necessary or related to the participation in this campaign and as required by TrueMoney’s Privacy Policy;
   2. consent for TM to disclose or publish their personal information such as their names and identities and any general information in any media, marketing, or advertising materials; and
   3. grant TM the absolute and unrestricted right to modify, use and publish any still or moving images of the participants for any promotional, marketing, commercial, or other related purposes, without any payment or compensation.
4. TrueMoney will not be responsible for any disputes or claims that arise from user’s failure to receive winners’ notification call or email from TrueMoney, due to user’s fault/negligence, including, but not limited to, wrong email address registered with their TrueMoney E-Wallet which includes shared email addresses.
5. Winners who fail to acknowledge the notification by the required period; unable to adhere to this Campaign’s terms and conditions; and forfeits or does not claim the prize, the prize(s) will be void.
6. TrueMoney’s decision regarding the selection of the winners, shall be final and binding on all participants of this Campaign, and no queries, challenges or appeals may be made or entertained regarding TrueMoney’s decision on the same.
7. In the event of unforeseen circumstances, TrueMoney reserves the right to amend any of the Campaign Terms & Conditions regarding the winner selection, announcement and prizes fulfillment at any stage, but will always endeavor to minimize the effect on the winners in order to avoid undue disappointment.
8. For any enquiry on the campaign, please get in touch with our user Loyalty Team via email at [email protected]. Alternatively, you may connect with our team via live chat by clicking here which is available daily from 10 am to 7 pm.

Terms and Conditions

1. This Campaign is held by True Money Malaysia Sdn.Bhd. By participating in this Campaign, Customers (True Money Malaysia E-wallet application users) hereby agree to be bound by these terms and conditions.
2. This Terms and Conditions shall be read together with True Money’s Terms of Services ,The Campaign Terms and Conditions and True Money’s Privacy Policy and Statement.
3. Should a conflict or inconsistency arise between this Terms and Conditions, such conflict or inconsistency shall be resolved by giving precedence in the following decreasing order
   (i) This Terms and Conditions;
   (ii)The Campaign Terms and Conditions; and
   (iii) True Money Terms of Services.
4. True Money reserves the right to forfeit any of the special offers for this Campaign if the Customer has breached any of the Terms and Conditions as mentioned above.

Campaign Terms and Conditions

1. Campaign Period is between 22 March 2023 till 30 June 2023
2. Eligibility is as per below
   
   1. All TrueMoney E-wallet users
   2. Must be over the age of 18
3. The Campaign Mechanic is users would be entitled for RM1 cashback by spending a minimum of RM10 on any bill payment, prepaid top up or game credit top up.
4. Cashback is limited to ONE redemption per user per month

For any enquiry on the campaign, please get in touch with our Customer Loyalty Team via email at [email protected]. Alternatively, you may connect with our team via live chat by clicking here which is available daily from 10 am to 7 pm.

Q&A 
Q : How long is this campaign?
A : This campaign starts from 22 March 2023 and ends on 30 June 2023, inclusive of both dates.

Q : Must I be 18 years of age and above to be eligible for this campaign?
A : Yes. One of the eligibility criteria for this campaign is that participants must be 18 years old and above.

Q : What is the requirement to earn the RM1 cashback?
A : It is really simple. Spend a minimum of RM10 on bill related payment, prepaid top up or game credit top up and you shall receive RM1 cashback.