Terms and Conditions

1) This Campaign is held by True Money Malaysia Sdn.Bhd. By participating in the Campaign, Customers (True Money Malaysia E-wallet application users) hereby agree to be bound by these terms and conditions.

2) This Terms and Conditions shall be read together with True Money Terms of Services , The Campaign Terms and Conditions as well as the Privacy Policy and Lotus’s Terms and Conditions.

3) Should a conflict or inconsistency arise between these Terms and Conditions, such conflict or inconsistency shall be resolved by giving precedence in the following decreasing order (i) This Terms and Conditions; (ii) The Campaign Terms and Conditions; (iii) True Money Terms of Services and (iv) Lotus’s Terms and Conditions.

4) True Money reserves the right to forfeit any of the offers/prizes for this Campaign if the Customer has breached any of this Campaign Terms and Conditions as well as the other Terms and Conditions mentioned above.

Campaign Terms and Conditions 

1) The Campaign Period is mentioned in the table below.

2) The Eligibility criteria is as per below:
    i) All TrueMoney E-wallet users over the age of 18.

3) The Campaign Mechanics is as per below:
    i) During the Campaign Period, Customers who spend minimum spending amount via the TrueMoney app at Lotus’s stores will be entitled the mentioned cashback in their TrueMoney app.

    ii) The Cashback will be credited to each customer no more than 48 hours after the minimum spend transaction. Customers will be notified via the TrueMoney in-app push-notification upon the Cashback being credited into their TrueMoney app.

    iii) No minimum spend is required to utilize the Cashback

    iv) Please read the detailed descriptions of the campaign in the table below:

4) By participating in this Campaign, all users
    i) consent for TM to collect, record, hold, store, use, and disclose their personal information for purposes which are necessary or related to the participation in this campaign and as required by TrueMoney’s Privacy Policy; and
    ii) consent for TM to disclose or publish their personal information such as their names and identities and any general information in any media, marketing, or advertising materials

5) TrueMoney will not be responsible for any disputes or claims that arise from Customer’s failure to receive winners’ notification call or email from TrueMoney, due to Customer’s fault/negligence, including, but not limited to, wrong email address registered with their TrueMoney E-Wallet which includes shared e-mail addresses.

6) Winners who fails to acknowledge the notification by the required period; unable to adhere to this Campaign’s terms and conditions; and forfeits or does not claim the prize, the prize(s) within 30 days of notification, will be void.

7) TrueMoney’s decision regarding the selection of the winners, shall be final and binding on all participants of this Campaign, and no queries, challenges or appeals may be made or entertained regarding TrueMoney’s decision on the same.

8) For any dispute or non-receipt of the prize, please contact [email protected]. or reach out to us via Live Chat: https://www.truemoney.com.my/ or Facebook Messenger: https://m.me/TrueMoneyMY.

Q&A

Q: How can I participate in the campaign?
A: User need to spend min of RM50 at any Lotus’s store or Lotus’s Food Court during the campaign period

Q : I have won the Lucky Draw and got my RM1000 cashback before, will I be eligible for the next round winner?
A: No. Any previous winner will be redrawn from the pool

Q :How many users are entitled to win the lucky draw?
A: 2 lucky users will be chosen at random per month throughout the campaign

Q: If I win the Lucky Draw, can I request the RM1000 in a cash form?
A: No. The RM1000 will be credited into your TrueMoney Malaysia E-wallet account

Q : Is there any expiry date for the Lucky Draw amount that was credited in my E-wallet account
A : No, there is no expiry date and user can utilize it anytime