Got questions? Find answers below or reach out to us.
Yes. We are one of the eMoney licensees approved by BNM and listed on the BNM website here: https://www.bnm.gov.my/non-bank-e-money-issuers
eKYC is not mandatory but this may limit you from enjoying TrueMoney eWallet services has to offer with the maximum wallet limit of RM200 only.
By performing the eKYC, you can enjoy all TrueMoney services (e.g. fund transfer) with a higher wallet limit of RM10,000.
eKYC stands for electronic Know Your Customer which helps to establish the identity of a customer.
By performing the eKYC, you can enjoy all of TrueMoney eWallet services (i.e. fund transfer) with a higher wallet limit (RM10,000)
You can contact us to report fraudulent or suspicious transactions by clicking here or following the below steps:
Kindly note that our business operating hours are Monday to Sunday from 10am to 7pm, including Public Holidays.
You can contact us to block your account by clicking here or following the below steps:
Kindly note that our business operating hours are Monday to Sunday from 10am to 7pm, including Public Holidays.
The following safety tips below will enhance your account security:
Scammers use email, text messages, or even call you to trick you into giving them your personal information. They may try to steal your passwords, personal information, and financial information. If they get that information, they could gain access to your email, bank, or financial accounts. Scammers launch thousands of phishing attacks every day. Scammers often update their tactics, but some signs will help you recognize a phishing email or text message. Phishing emails and text messages may look like they’re from a company you know or trust. They may look like they’re from a bank, a well-known company, a government agency, an online payment website or app, or an online store. Phishing emails and text messages often tell a story to trick you into clicking on a link or opening an attachment. Fraudsters are commonly used the below way:
If you believe your payment details have been compromised, please contact your bank immediately to block your credit or debit card.
If you have shared your TrueMoney app login credentials or suspect unauthorised activities or unauthorised transactions from your account, please reset the password and TrueMoney PIN and report to us by clicking here.
You can contact us to terminate your account by clicking here or following the below steps:
Kindly note that our business operating hours are Monday to Sunday from 10am to 7pm, including Public Holidays.
Upon termination of the user’s TrueMoney eWallet account, the balance of funds in the eWallet account shall be refunded to the user after thirty (30) business days from the said termination subject to confirmation provided to TrueMoney eWallet customer service team.
For any disputes, kindly contact our customer service at [email protected]
If you are not satisfied with our decision, please refer your dispute to the Ombudsman for Financial Services (OFS) within six months from the date of our decision. The procedure for lodging a dispute with OFS is provided in the attached pamphlet on “Resolution of Financial Disputes“.
Business Address :
True Money Malaysia Sdn. Bhd.
Unit L4-01, Level 4, Wisma Tune, No. 19, Lorong Dungun, Off Jalan Dungun, 50490 Kuala Lumpur.
Customer Service Email :
[email protected]
Talk to our friendly Customer Service via Live Chat:
Click on the orange Chat icon on the bottom right of your screen to start chatting!
Available Monday to Sunday 10am to 7pm, including Public Holidays.
© True Money Malaysia Sdn. Bhd. All Rights Reserved
Cookie | Duration | Description |
---|---|---|
cookielawinfo-checkbox-analytics | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics". |
cookielawinfo-checkbox-functional | 11 months | The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". |
cookielawinfo-checkbox-necessary | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary". |
cookielawinfo-checkbox-others | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other. |
cookielawinfo-checkbox-performance | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance". |
viewed_cookie_policy | 11 months | The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data. |