Kindly read this Product Disclosure Sheet and the Terms & Conditions before using TrueMoney eWallet.
1. What is this product about?
TrueMoney is an electronic wallet that allows users to make cashless and cardless transactions. Users are required to reload the wallet prior to making any payments or transfers. Below are some of the services offered to bring convenience to users.
2. What is the age requirement?
Users must be 18 years of age or above. For those users who are less than 18 years old, kindly ensure that you have obtained consent from your parent or legal guardian before registering. Upon registration, it will be deemed that such consent has been obtained.
Note: For minors who may register an account with TrueMoney and use the services with the consent of their parent or their legal guardian, the parent and legal guardian shall be fully responsible for the minor’s usage.
3. What are the key terms of this product?
Below is the overview of TrueMoney eWallet types, sizes, limitations and requirements.
eWallet Type | Basic | Verified | Premium |
eWallet Size | RM200 | RM10,000 | RM10,000 |
Monthly Transaction Limit | RM2,000 | RM10,000 | RM10,000 |
Annual Transaction Limit | RM24,000 | RM120,000 | RM120,000 |
Transfer Money | No | Yes | Yes |
eKYC Requirement | No | Yes | Yes |
TrueMoney International Remittance* | No | No | Yes |
* Please refer to Product Description for International Remittance
4. What are the major risks?
To mitigate the above risks, users are advised:-
In the event the above listed risks occurred, users should immediately contact us at [email protected]
Kindly note that our business operating hours are Monday to Friday from 9am to 6pm, excluding Public Holidays.
5. Can I reload my True Money e-Wallet with cash?
Yes, you can! Head over to our nearest partner outlet and reload your e-Wallet today!
6. What do I need to do if there are changes to my contact details?
Kindly email us at [email protected]
7. Where can I get more information?
For any enquiries, you may contact us at [email protected]
Business Address :
True Money Malaysia Sdn. Bhd.
Unit L4-01, Level 4, Wisma Tune, No. 19, Lorong Dungun, Off Jalan Dungun, 50490 Kuala Lumpur.
Customer Service Email :
[email protected]
Talk to our friendly Customer Service via Live Chat:
Click on the orange Chat icon on the bottom right of your screen to start chatting!
Available from Monday to Friday, 9 am until 6 pm, excluding Public Holidays.
© True Money Malaysia Sdn. Bhd. All Rights Reserved
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