Product Disclosure
e-Wallet
Product Disclosure
e-Wallet & Remittance
e-Wallet
Kindly read this Product Disclosure Sheet and the Terms & Conditions before using TrueMoney eWallet.
1. What is this product about?
TrueMoney is an electronic wallet that allows users to make cashless and cardless transactions. Users are required to reload the wallet prior to making any payments or transfers. Below are some of the services offered to bring convenience to users.
- Online and offline payments to merchants
- Bill payments and credit top ups
- Peer to peer transfer
- DuitNow QR payments
2. What is the age requirement?
Users must be 18 years of age or above. For those users who are less than 18 years old, kindly ensure that you have obtained consent from your parent or legal guardian before registering. Upon registration, it will be deemed that such consent has been obtained.
Note: For minors who may register an account with TrueMoney and use the services with the consent of their parent or their legal guardian, the parent and legal guardian shall be fully responsible for the minor’s usage.
3. What are the key terms of this product?
- Users can download this product through Google Play Store and Apple App Store.
- Mobile devices must meet the minimum operating system (Android and iOS) requirements to download and use this product.
- Mobile devices used must not be illegally modified devices, for instance, jailbroken or rooted.
- Documents may be requested from time to time when it is necessary to adhere to BNM guidelines.
- Users need to create a 6-digit PIN (Personal Identification Number) for security purposes as it is required for any payments.
- Users must protect their 6-digit PIN without revealing it to others at all times.
- Users are not allowed to use this product for purposes associating to any unlawful and / or fraudulent activities.
- Users must ensure sufficient balance in the eWallet account prior to making any payment.
- Users cannot reload the wallet more than the wallet size.
- For account termination, users will receive their remaining balance upon termination within 14 working days.
- TrueMoney has the right to block, suspend, revoke and/or terminate of users’ account if users contravene, breach or fail to abide by any of TrueMoney’s Terms and Conditions.
- TrueMoney has the right to disqualify users’ eligibility and entitlement of any promotions, campaigns and rewards if users contravene, breach or fail to abide by any of TrueMoney’s Terms and Conditions.
- TrueMoney has the right to amend, revise, change, withdraw, substitute or remove any of the terms and conditions governing the use of TrueMoney eWallet. Any of such amendments will take into effect 21 days after they are posted in TrueMoney eWallet or TrueMoney website.
- Account ownership is non-transferable as it is exclusively to the user.
Below is the overview of TrueMoney eWallet types, sizes, limitations and requirements.
| eWallet Type | Basic | Verified | Premium |
| eWallet Size | RM200 | RM10,000 | RM10,000 |
| Monthly Transaction Limit | RM2,000 | RM10,000 | RM10,000 |
| Annual Transaction Limit | RM24,000 | RM120,000 | RM120,000 |
| Transfer Money | No | Yes | Yes |
| eKYC Requirement | No | Yes | Yes |
| TrueMoney International Remittance* | No | No | Yes |
* Please refer to Product Description for International Remittance
4. What are the major risks?
- User’s 6-digit PIN is disclosed to or known by unauthorised person.
- User’s phone is stolen or lost.
- Exposure to cyber risk that may cause a user’s phone to be hacked.
To mitigate the above risks, users are advised:-
- Not to disclose their 6-digit PIN to any parties.
- To keep their phones safe from theft
- To always use the latest TrueMoney app version.
- To avoid using unsecured public networks.
In the event the above listed risks occurred, users should immediately contact us at [email protected]
Kindly note that our business operating hours are Monday to Friday from 9am to 6pm, excluding Public Holidays.
5. Can I reload my True Money e-Wallet with cash?
Yes, you can! Head over to our nearest partner outlet and reload your e-Wallet today!
- Per Transaction Limit: RM1,000
- Daily Limit: RM1,000
- Monthly Limit: RM5,000
6. What do I need to do if there are changes to my contact details?
Kindly email us at [email protected]
7. Where can I get more information?
For any enquiries, you may contact us at [email protected]
International Remittance
Kindly read this Product Disclosure for International Remittance and the Terms & Conditions before using TrueMoney Remittance.
1. What is this product about?
TrueMoney Remittance consists of the execution of Overseas Transactions initiated by users through the TrueMoney App. Users are required to reload the wallet prior to making any transactions. Below are some of the services offered to bring convenience to users.
- Transfer to Bank
- Transfer to Wallet
2. What is the age requirement?
Users must be 18 years of age or above. If it comes to our attention through reliable means that a user is under 18 years of age, we will cancel that user’s account and delete all information regarding such user from our system and records.
Note: You must have a valid user account in order to use Remittance Services. You can apply through the True Money App to establish a user account by entering your personal information and a password, and confirming your acceptance of True Money’s Terms of Service.
3. What are the key terms of this product?
- Users will be able to use Remittance Services by logging into the True Money App and giving us your Orders.
- Remittance Services is available for Transactions to a wide choice of destination countries and in a wide choice of currencies as set out from time to time on the True Money App.
- Orders must include such information, as we determine from time to time, which are required to provide Remittance Services to you including (but not limited to) the following information:
- Beneficiary profile (Full name, Mobile number, Relationship)
- Transfer to Bank (Bank Account, Bank Name / Branch)
- Transfer to Wallet (Wallet Account)
- We will only accept an Order which is given to us through the True Money App. Your instruction to perform a Transaction will be treated by us as your consent for us to proceed with, and our authorisation to perform that Transaction.
- If you ask us to execute a Transaction in a currency other than Malaysian Ringgit, we will apply an exchange rate in addition to any service charge and we will make known to you the exchange rate is.
- For further information about this (setting out available currencies and countries and exchange rates), payout locations and customer fee and exchange rates, please consult the FAQ section on the True Money App.Below is the overview of TrueMoney eWallet types, sizes, Remittance limitations and requirements.
| eWallet Type | Premium |
| eWallet Size | RM10,000 |
| Monthly Transaction Limit | RM10,000 |
| Annual Transaction Limit | RM120,000 |
| Transfer Money | Yes |
| eKYC Requirement | Yes |
| TrueMoney International Remittance | Yes |
| Non-Malaysian | Malaysian | |
| Blue collar* | White collar* | |
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*Blue/white collar categories are determined through your work permit.
4. What do I need to do if there are changes to my contact details
You can change your name and email directly in the TrueMoney app. For other changes, kindly email us at [email protected].
5. Where can I get more information?
For any enquiries, you may contact us at [email protected].
Contact Us
Business Address :
True Money Malaysia Sdn. Bhd.
Unit L4-01, Level 4, Wisma Capital A, No. 19, Lorong Dungun, Off Jalan Dungun, 50490 Kuala Lumpur.
Customer Service Email :
[email protected]
Talk to our friendly Customer Service via Live Chat:
Click on the orange Chat icon on the bottom right of your screen to start chatting!
Available from Monday to Friday, 9 am until 6 pm, excluding Public Holidays.
© True Money Malaysia Sdn. Bhd. All Rights Reserved