Category: terms

Terms and Conditions

1. The Clean it Right with GrabMaid & TrueMoney Campaign (“Campaign”) is organised by True Money Malaysia Sdn.Bhd (“TrueMoney”). By participating in this Campaign, Customers (True Money Malaysia E-wallet application users) hereby agree to be bound by these terms and conditions.
2. The Terms and Conditions of the campaign shall be read together with True Money’s Terms of Services, True Money’s Privacy Policy and Statement and any other Terms and Conditions imposed by Grab Maid Tech Sdn. Bhd.
3. The Organiser reserves the right to forfeit any of the special offers for this Campaign if the Customer has breached any of the Terms and Conditions as mentioned above 

Campaign Period

4. Campaign Period is between 1 December 2023 till 31 December 2024.
5. The Organiser may at its sole and absolute discretion change the Campaign Period at any time without any prior notice.

Eligibility

6. Eligibility is as per below:
   
   1. All TrueMoney Wallet Malaysia users that obtain the exclusive GrabMaid promotion codes from the TrueMoney Wallet.
   2. These codes can be applied on GrabMaid’s services booking website.
   3. Customers must be over the age of 18 to register for the TrueMoney Wallet

Campaign Mechanism

7. TrueMoney Wallet users who purchase selected GrabMaid products through TrueMoney Wallet with the allocated promotion codes during the Campaign period will be entitled for:
   
   1. 8% OFF Instant Rebate on Basic Cleaning (House Cleaning, Office Cleaning, Spring Cleaning or Airbnb Cleaning)
   2. Enjoy 10% OFF Instant Rebate on Post Reno Cleaning or Move In-Out Cleaning
8. Each user is entitled to utilize EACH promo code only ONCE and enjoy a discount on the aforementioned GrabMaid products.
9. The Campaign is only valid for purchases made through GrabMaid’s web-link available on the TrueMoney Wallet. For the avoidance of doubt, TrueMoney Wallet users who purchase GrabMaid’s services via any other channels will not be eligible to enjoy this Campaign.
10. This Promotion is not exchangeable or replaceable for cash.
11. True Money only confirms the applicability of the Campaign Mechanics. All other product related Terms and Conditions would be governed by Grab Maid Tech Sdn. Bhd. and any such queries to be directed to Grab Maid Tech Sdn Bhd.
12. For any enquiry on the campaign, please get in touch with our Customer Loyalty Team via email at [email protected].

Q&A
Q : How long is this campaign?
A : This campaign starts from 1 December 2023 and ends on 31 December 2024, inclusive of both dates.

Q : Is there any cap to the 8% and 10% instant rebates?
A : You are in for a treat. There is no cap and you will enjoy the full rebate amount.

Q : What are the GrabMaid products eligible for the 8% instant rebate?
A : Grab Maid’s Basic Cleaning services (House Cleaning, Office Cleaning, Spring Cleaning or Airbnb Cleaning).

Q : What are the GrabMaid products eligible for the 10% instant rebate?
A : Grab Maid’s Post Reno Cleaning or Move In-Out Cleaning services.

Terms and Conditions

1. This Campaign is held by True Money Malaysia Sdn.Bhd. By participating in this Campaign, users (TrueMoney Malaysia E-wallet application users) hereby agree to be bound by these terms and conditions.
2. These Terms and Conditions shall be read together with True Money’s Terms of Services , The Campaign Terms and Conditions as well as True Money’s Privacy Policy and Statement.
3. Should a conflict or inconsistency arise between these Terms and Conditions, such conflict or inconsistency shall be resolved by giving precedence in the following decreasing order (i) This Terms and Conditions; (ii) The Campaign Terms and Conditions; and (iii) True Money Terms of Services.
4. True Money reserves the right to forfeit any of the offers/prizes for this Campaign if the user has breached any of the Terms and Conditions as mentioned above.

Campaign Terms and Conditions

1. Campaign Period is between 20 November 2023 till 31 December 2023
2. Eligibility is as per below:
   
   1. All TrueMoney E-wallet users
   2. Must be over the age of 18 
3. The Campaign Mechanics are as per below:
   
   1. Customers would be entitled to various rewards upon completion of the actions outlined in the table below.

A Cashback Giveaway
a. Cashback will be given for each of the actions completed.

b. For any Random Cashback, the decision to award any user with the random cashback is the ultimate choice of TrueMoney
and final

B Prizes Giveaway

1. Users will earn 1 entry ticket per RM10 spent using True Money E-Wallet based on total accumulated expenditure within the campaign period for all services except for P2P/TrueGift transfer.
2. The winners will be announced on TM‘s website and/or social media channels.
3. The winners will be contacted via email/phone call.
4. Winners will be required to provide their email address in the TrueMoney app, upgrade their eWallet account, provide proof of identification, contact details and any other relevant details to TM for the prize delivery arrangement.
5. The eligibility to claim the prize will be forfeited if the winners do not respond to the email sent by TM within SEVEN (7) days from the day the email was sent.
6. Customers stand to win the below prizes (Not eligible to TM staffs):

Other Terms & Conditions

• Each TrueMoney Wallet user is only entitled to win ONE (1) prize throughout the entire campaign period.
• TrueMoney reserves the rights to substitute any of the prizes listed in the above table with any other prize of equivalent value.
• By participating in this Campaign, all users,
  • consent for TM to collect, record, hold, store, use, and disclose their personal information for purposes which are necessary or related to the participation in this campaign and as required by TrueMoney’s Privacy Policy;
  • consent for TM to disclose or publish their personal information such as their names and identities and any general information in any media, marketing, or advertising materials; and
  • grant TM the absolute and unrestricted right to modify, use and publish any still or moving images of the participants for any promotional, marketing, commercial, or other related purposes, without any payment or compensation.
• TrueMoney will not be responsible for any disputes or claims that arise from Customer’s failure to receive winners’ notification call or email from TrueMoney, due to Customer’s fault/negligence, including, but not limited to, wrong email address registered with their TrueMoney E-Wallet which includes shared email addresses.
• Winners who fail to acknowledge the notification by the required period; unable to adhere to this Campaign’s terms and conditions; and forfeits or does not claim the prize, the prize(s) will be void.
• TrueMoney’s decision regarding the selection of the winners, shall be final and binding on all participants of this Campaign, and no queries, challenges or appeals may be made or entertained regarding TrueMoney’s decision on the same.
• In the event of unforeseen circumstances, TrueMoney reserves the right to amend any of the Campaign Terms & Conditions regarding the winner selection, announcement and prizes fulfilment at any stage, but will always endeavour to minimise the effect on the winners in order to avoid undue disappointment.
• Any dispute or non-receipt of the prize shall be submitted latest by 31 Jan 2024 and True Money Malaysia has the right to reject any submission of a dispute after 31 Jan 2024.

4. Customers can complete any number of the above mentioned actions within the campaign period.
5. For any enquiry on the campaign, please get in touch with our Customer Loyalty Team via email at [email protected]. Alternatively, you may connect with our team via live chat by clicking here which is available daily from 10 am to 7 pm.

Q&A
Q : How long is this campaign?
A : This campaign starts from 20 November 2023 and ends on 31 December 2023, inclusive of both dates.

Q : Must I be 18 years of age and above to be eligible for this campaign?
A : Yes. One of the eligibility criteria for this campaign is that participants must be 18 years old and above. For the Prize Giveaway, TrueMoney staff are not eligible.

Q : How does this TrueChristmas Campaign work?
A : It is as simple as “ABC” and “123”. Complete any one of the activities in any order and you will earn cashback and/or stand a chance to win prizes.

There are mainly 2 sub-campaigns, which are Cashback Giveaway and Prize Giveaway, under this TrueChristmas campaign allowing you to enjoy all the benefits you deserve when you use TrueMoney Wallet.

Q : How does the Prize Giveaway work?
A : To stand a chance to win the grand prize, you will need to actively use True Money E-Wallet in your daily spending to earn as many entry tickets (RM10 per ticket) throughout the campaign period. The more you spend with True Money Wallet, the higher your chances are.

To embrace the TRUE Christmas spirit, TrueMoney is also giving out weekly bonus prizes when you spend a minimum of RM10 during the campaign period. The 15 weekly winners will be chosen based on a random draw.

Terms and Conditions

1. The Allianz Insurance Cashback Campaign (“Campaign”) is organised by True Money Malaysia Sdn.Bhd (“TrueMoney”). By participating in this Campaign, Customers (True Money Malaysia E-wallet application users) hereby agree to be bound by these terms and conditions.
2. The Terms and Conditions of the campaign shall be read together with True Money’s Terms of Services, True Money’s Privacy Policy and Statement and any other Terms and Conditions imposed by Allianz General Insurance Company (Malaysia) Berhad.
3. The Organiser reserves the right to forfeit any of the special offers for this Campaign if the Customer has breached any of the Terms and Conditions as mentioned above

Campaign Period

4. Campaign Period is between 20 November 2023 till 31 December 2023.
5. The Organiser may at its sole and absolute discretion change the Campaign Period at any time without any prior notice.

Eligibility

6. Eligibility is as per below:
   
   1. All True Money users
   2. Must be over the age of 18
   3. TrueMoney Account must be upgraded by completing eKYC
   4. Customers who purchase Allianz policy for third parties will not be eligible to participate in this Campaign.The purchase should only be done for the customer

Campaign Mechanism

7. TrueMoney e-Wallet users who purchase any of Allianz products through TrueMoney eWallet app during the Campaign period will be entitled for 10% of gross written premium cashback.
8. Eligible Allianz products are Motor Private Car Comprehensive, Allianz Motorcycle
   Plus, Allianz Travel Care, Allianz Shield Plus and Allianz Lifestyle Protect,
9. The Campaign is strictly for purchase via TrueMoney eWallet app as set out in Clause 7 above. For the avoidance of doubt, TrueMoney eWallet users who purchase the Allianz products via offline or any other channels other than the TrueMoney eWallet will not be eligible to participate in the Campaign
10. Eligible customer will be notified via TrueMoney in-app notification
11. The 10% cashback of gross written premium will be credited to customer’s TrueMoney eWallet account within 7 working days after the Allianz product successful purchase
12. This Promotion is not exchangeable or replaceable for cash
13. True Money only confirms the applicability of The Campaign Mechanics. All other product related Terms and Conditions would be governed by Allianz General Insurance Company (Malaysia) Berhad
14. For any enquiry on this campaign, please get in touch with our Customer Loyalty Team via email at [email protected]. Alternatively, you may connect with our team via live chat by clicking here which is available daily from 10 am to 7 pm

Q&A
Q : How long is this campaign? 
A : This campaign starts from 20 November 2023 and ends on 31 December 2023, inclusive of both dates.

Q : What are the eligibility criteria for this campaign?
A : The eligibility criteria for this campaign are as follows.

• All True Money users
• Must be over the age of 18
• TrueMoney Account must be upgraded by completing eKYC
  Allianz products can only be purchased for the Customer only.
• No third party purchases are allowed.

Q : Is there any cap to the 10% cashback?
A : You are in for a treat. There is no cap and you will enjoy full 10% cashback.

Q : What are the Allianz products eligible for the 10% cashback?
A : All Allianz products on True Money Malaysia Wallet app namely Allianz Car Comprehensive Cover, Allianz Motorcycle Plus, Allianz Travel Care, Allianz Shield Plus and Allianz Lifestyle Protect.

Terms and Conditions

1. This Campaign is held by True Money Malaysia Sdn.Bhd. By participating in this Campaign, Customers (True Money Malaysia E-wallet application users) hereby agree to be bound by these terms and conditions.
2. These Terms and Conditions shall be read together with True Money’s Terms of Services , The Campaign Terms and Conditions as well as True Money’s Privacy Policy and Statement.
3. Should a conflict or inconsistency arise between these Terms and Conditions, such conflict or inconsistency shall be resolved by giving precedence in the following decreasing order (i) This Terms and Conditions; (ii) The Campaign Terms and Conditions; and (iii) True Money Terms of Services.
4. True Money reserves the right to forfeit any of the offers/prizes for this Campaign if the Customer has breached any of the Terms and Conditions as mentioned above. 

Campaign Terms and Conditions

1. Campaign Period is mentioned in the below table
2. Eligibility is open to all registered TrueMoney users ONLY
3. The Campaign Mechanics are as per below:
   
   1. The Cashback will be credited to each customer no more than 48 hours after the transaction. Customers will be notified via the TrueMoney in-app push-notification upon the Cashback being credited into their TrueMoney app.
   2. A minimum spend of RM100 is required to utilise the Cashback.
   3. Each TrueMoney user is eligible for only ONE (1) cashback entitlement per calendar month.
   4. The total Cash Back allocation for this campaign is capped at RM10,000 per calendar month.
   5. For Further details please see table below:

4. Applicable on top of any other Cashback campaigns ongoing during the campaign period.
5. For any enquiry on the campaign, please get in touch with our Customer Loyalty Team via email at [email protected]. Alternatively, you may connect with our team via live chat by clicking here which is available daily from 10 am to 7pm.

1. This Campaign is held by True Money Malaysia Sdn.Bhd. By participating in this Campaign, Customers (True Money Malaysia E-wallet application users) hereby agree to be bound by these terms and conditions.
2. These Terms and Conditions shall be read together with True Money’s Terms of Services , The Campaign Terms and Conditions as well as True Money’s Privacy Policy and Statement.
3. Should a conflict or inconsistency arise between these Terms and Conditions, such conflict or inconsistency shall be resolved by giving precedence in the following decreasing order (i) This Terms and Conditions; (ii) The Campaign Terms and Conditions; and (iii) True Money Terms of Services.
4. True Money reserves the right to forfeit any of the offers/prizes for this Campaign if the Customer has breached any of the Terms and Conditions as mentioned above.Customer has breached any of the Terms and Conditions as mentioned above.

1. Campaign Period is mentioned in the below table
2. Eligibility is open to all registered True Money users who are Lotus’s members.
3. The Campaign Mechanics are as per below:
   1. The Points will be credited to each customer no more than 48 hours after the transaction.
   2. For Further details please see below table

4. This weekend only campaign will supersede all other ongoing Lotus’s Points campaigns where applicable.
5. For any enquiry on the campaign, please get in touch with our Customer Loyalty Team via email at [email protected]. Alternatively, you may connect with our team via live chat by clicking here which is available daily from 10 am to 7 pm.

Terms and Conditions

1. This Campaign is held by True Money Malaysia Sdn.Bhd. By participating in this Campaign, Customers (True Money Malaysia E-wallet application users) hereby agree to be bound by these terms and conditions.
2. These Terms and Conditions shall be read together with True Money’s Terms of Services , The Campaign Terms and Conditions as well as True Money’s Privacy Policy and Statement.
3. Should a conflict or inconsistency arise between these Terms and Conditions, such conflict or inconsistency shall be resolved by giving precedence in the following decreasing order (i) This Terms and Conditions; (ii) The Campaign Terms and Conditions; and (iii) True Money Terms of Services.
4. True Money reserves the right to forfeit any of the offers/prizes for this Campaign if the Customer has breached any of the Terms and Conditions as mentioned above.

Campaign Terms and Conditions

1. Campaign Period is mentioned in the table below
2. Eligibility is open to all registered TrueMoney users ONLY
3. The Campaign Mechanics are as per below:
   
   1. A minimum spend of RM100 using the TrueMoney Wallet at participating merchants is required to gain ONE (1) entry ticket.
   2. The winners will be selected by random draw from the total number of entries accumulated during the Campaign Periods.
   3. The winners will be announced on TrueMoney‘s website and/or social media channels.
   4. The winners will be contacted via email/phone call.
   5. Winners will be required to provide their email address in the TrueMoney app, provide proof of identification, contact details and any other relevant details to TrueMoney for the prize delivery arrangement.
   6. The eligibility to claim the prize will be forfeited if the winners do not respond to the email sent by TrueMoney within SEVEN (7) days from the day the email was sent.
4. The Campaign Mechanics are as per below:

5. For any enquiry on the campaign, please get in touch with our Customer Loyalty Team via email at [email protected]. Alternatively, you may connect with our team via live chat by clicking here which is available daily from 10 am to 7pm. 

Campaign Terms and Conditions

1. Each Eligible User is only entitled to win ONE (1) prize throughout the entire campaign period.
2. TrueMoney reserves the rights to substitute any of the prizes listed in the above table with any other prize of an equivalent value.
3. By participating in this Campaign, all users,
   
   1. consent for TrueMoney to collect, record, hold, store, use, and disclose their personal information for purposes which are necessary or related to the participation in this campaign and as required by TrueMoney’s Privacy Policy;
   2. consent for TrueMoney to disclose or publish their personal information such as their names and identities and any general information in any media, marketing, or advertising materials; and
   3. grant TrueMoney the absolute and unrestricted right to modify, use and publish any still or moving images of the participants for any promotional, marketing, commercial, or other related purposes, without any payment or compensation.
4. TrueMoney will not be responsible for any disputes or claims that arise from user’s failure to receive winners’ notification call or email from TrueMoney, due to user’s fault/negligence, including, but not limited to, wrong email address registered with their TrueMoney E-Wallet which includes shared email addresses.
5. Winners who fail to acknowledge the notification by the required period; unable to adhere to this Campaign’s terms and conditions; and forfeits or does not claim the prize, the prize(s) will be void.
6. TrueMoney’s decision regarding the selection of the winners, shall be final and binding on all participants of this Campaign, and no queries, challenges or appeals may be made or entertained regarding TrueMoney’s decision on the same.
7. In the event of unforeseen circumstances, TrueMoney reserves the right to amend any of the Campaign Terms & Conditions regarding the winner selection, announcement and prizes fulfillment at any stage, but will always endeavor to minimize the effect on the winners in order to avoid undue disappointment.
8. Any dispute or non-receipt of the prize shall be submitted latest by the 15th day of the Calendar Month during the Campaign Period and True Money Malaysia has the right to reject any submission of a dispute after this date.

Terms and Conditions

1. This Campaign is held by True Money Malaysia Sdn.Bhd. By participating in this Campaign, Customers (True Money Malaysia E-wallet application users) hereby agree to be bound by these terms and conditions.
2. These Terms and Conditions shall be read together with True Money’s Terms of Services , The Campaign Terms and Conditions as well as True Money’s Privacy Policy and Statement.
3. Should a conflict or inconsistency arise between these Terms and Conditions, such conflict or inconsistency shall be resolved by giving precedence in the following decreasing order (i) This Terms and Conditions; (ii) The
   Campaign Terms and Conditions; and (iii) True Money Terms of Services.
4. True Money reserves the right to forfeit any of the offers/prizes for this Campaign if the Customer has breached any of the Terms and Conditions as mentioned above. 

Campaign Terms and Conditions

1. Campaign Period is mentioned in the table below
2. Eligibility is open to all registered TrueMoney users ONLY
3. The Campaign Mechanics are as per below:

4. The Cashback will be credited to each customer no more than 48 hours after the transaction. Customers will be notified via the TrueMoney in-app push-notification upon the Cashback being credited into their TrueMoney app.
5. Users who participate in this campaign will only enjoy ONE (1) cashback campaign at a time/per transaction should there be a presence of other ongoing TrueMoney Malaysia cashback campaigns running during this Campaign Period except for TrueQuest.
6. For any enquiry on the campaign, please get in touch with our Customer Loyalty Team via email at [email protected]. Alternatively, you may connect with our team via live chat by clicking here which is available daily from 10 am to 7 pm.
7. The campaign period weekly cashback schedule is as follows:

1. This Campaign is held by True Money Malaysia Sdn.Bhd. By participating in this Campaign, Customers (True Money Malaysia E-wallet application users) hereby agree to be bound by these terms and conditions.
2. These Terms and Conditions shall be read together with True Money’s Terms of Services , The Campaign Terms and Conditions as well as True Money’s Privacy Policy and Statement.
3. Should a conflict or inconsistency arise between these Terms and Conditions, such conflict or inconsistency shall be resolved by giving precedence in the following decreasing order (i) This Terms and Conditions; (ii) The Campaign Terms and Conditions; and (iii) True Money Terms of Services.
4. True Money reserves the right to forfeit any of the offers/prizes for this Campaign if the Customer has breached any of the Terms and Conditions as mentioned above.

1. Campaign Period is mentioned in the table below
2. Eligibility is open to all registered TrueMoney users ONLY
3. The Campaign Mechanics are as per below:

4. The Cashback will be credited to each customer no more than 48 hours after the transaction. Customers will be notified via the TrueMoney in-app push-notification upon the Cashback being credited into their TrueMoney app.
5. The total Cash Back allocation for this campaign is capped at RM5,000 per calendar month.
6. For any enquiry on the campaign, please get in touch with our Customer Loyalty Team via email at [email protected]. Alternatively, you may connect with our team via live chat by clicking here which is available daily from 10 am to 7 pm.