Terms and Conditions

1. This Campaign is held by True Money Malaysia Sdn.Bhd. By participating in this Campaign, users (TrueMoney Malaysia E-wallet application users) hereby agree to be bound by these terms and conditions.
2. These Terms and Conditions shall be read together with True Money’s Terms of Services , The Campaign Terms and Conditions as well as True Money’s Privacy Policy and Statement.
3. Should a conflict or inconsistency arise between these Terms and Conditions, such conflict or inconsistency shall be resolved by giving precedence in the following decreasing order (i) This Terms and Conditions; (ii) The Campaign Terms and Conditions; and (iii) True Money Terms of Services.
4. TrueMoney reserves the right to forfeit any of the offers/prizes for this Campaign if the user has breached any of the Terms and Conditions as mentioned above.

Campaign Terms and Conditions

1. Campaign Period is between August 2023 to November 2023, every 15th, 16th, 17th, and 18th of the month (4 Days per month only).
2. Eligibility is as per below:
   
   1. All TrueMoney E-wallet users over the age of 18
3. The Campaign Mechanics are as per below:
   
   1. Spend any amount with the TrueMoney Wallet on every 15th to 18th in the months of August to November 2023.
   2. Obtain 50% instant cashback capped at RM5 per month per user to the individual’s TrueMoney Wallet.
   3. Valid for all merchant payments except on any Bill Payment, Prepaid Top Up or Game Credit Top Up.
   4. The Cashback will be credited to each customer no more than 48 hours after the transaction. Customers will be notified via the TrueMoney in-app push-notification upon the Cashback being credited into their TrueMoney app.
   5. No minimum spend is required to obtain the 50% Cashback.
   6. The total Cash Back allocation for this campaign is capped at RM50,000 for the entire duration of the Campaign Period.
   7. Users who participate in this campaign will only enjoy ONE (1) cashback campaign at a time/per transaction should there be a presence of other ongoing TrueMoney Malaysia cashback campaigns running during this Campaign Period except for TrueQuest.
4. For any enquiry on the campaign, please get in touch with our Customer Loyalty Team via email at [email protected]. Alternatively, you may connect with our team via live chat by clicking here which is available daily from 10 am to 7 pm.

Q&A

Q : How long is this campaign? 
A : This campaign happens on every 15th, 16th, 17th and 18th of the month starting from August to November 2023..

Q: What is the requirement to earn the cashback?
A : It is really simple. Spend any amount with the TrueMoney Wallet at any merchants excluding Bill Payment, Prepaid Top Up or Game Credit Top Up and you shall receive 50% cashback on your transaction which is capped at RM5 per month.

Q : Where can I enjoy this 50% cashback?
A : You can use TrueMoney Wallet at MyNews, CU Mart, Econsave, Potboy, 24Express and more here

Q : Must I be 18 years of age and above to be eligible for this campaign?
A : Yes. One of the eligibility criteria for this campaign is that participants must be 18 years old and above.

Q : If I do not receive the maximum cashback amount of RM5 in my first transaction, am I still eligible for the 50% cashback in my next transaction?
A : Yes, you are entitled to make as many transactions as you wish, and the 50% cashback will be capped at RM5 monthly.

Some scenarios of TrueMoney users receiving cashback from this campaign can be found below: