Category: terms

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terms

Grocery – RM5 Cashback Campaign – Term

Grocery - RM5 Cashback Campaign

Terms and Conditions

  1. This Campaign is held by True Money Malaysia Sdn.Bhd. By participating in this Campaign, Customers (True Money Malaysia E-wallet application users) hereby agree to be bound by these terms and conditions.
  2. These Terms and Conditions shall be read together with True Money’s Terms of Services , The Campaign Terms and Conditions as well as True Money’s Privacy Policy and Statement.
  3. Should a conflict or inconsistency arise between these Terms and Conditions, such conflict or inconsistency shall be resolved by giving precedence in the following decreasing order (i) This Terms and Conditions; (ii) The
    Campaign Terms and Conditions; and (iii) True Money Terms of Services.
  4. True Money reserves the right to forfeit any of the offers/prizes for this Campaign if the Customer has breached any of the Terms and Conditions as mentioned above. 

Campaign Terms and Conditions

  1. Campaign Period is mentioned in the table below
  2. Eligibility is open to all registered TrueMoney users ONLY
  3. The Campaign Mechanics are as per below:
Campaign PeriodSales AreaMinimum SpendCashbackRemark
1st September 2023 – 31st December 2023
*promotion valid only on weekends
  • Big Supermart
  • Hup Soon
  • Pasaraya Well-Mart
RM50Get RM5 cashback with a min. spend of RM50, one time per customer per week.Applicable to TrueMoney users only
  1. The Cashback will be credited to each customer no more than 48 hours after the transaction. Customers will be notified via the TrueMoney in-app push-notification upon the Cashback being credited into their TrueMoney app.
  2. Users who participate in this campaign will only enjoy ONE (1) cashback campaign at a time/per transaction should there be a presence of other ongoing TrueMoney Malaysia cashback campaigns running during this Campaign Period except for TrueQuest.
  3. For any enquiry on the campaign, please get in touch with our Customer Loyalty Team via email at [email protected]. Alternatively, you may connect with our team via live chat by clicking here which is available daily from 10 am to 7 pm.
  4. The campaign period weekly cashback schedule is as follows:
Cashback Campaign Weekend Number Date
12nd & 3rd September 2023
29th & 10th September 2023
323rd & 24th September 2023
430th September & 1st October 2023
57th & 8th October 2023
614th October 2023
721st & 22nd October 2023
828th & 29th October 2023
94th & 5th November 2023
1011th & 12th November 2023
1119th November 2023
1225th & 26th November 2023
132nd & 3rd December 2023
149th & 10th December 2023
1523rd & 24th December 2023
1630th & 31st December 2023
Categories
terms

CU Malaysia RM2 Cashback – Term

CU Malaysia RM2 Cashback

Terms and Conditions
  1. This Campaign is held by True Money Malaysia Sdn.Bhd. By participating in this Campaign, Customers (True Money Malaysia E-wallet application users) hereby agree to be bound by these terms and conditions.
  2. These Terms and Conditions shall be read together with True Money’s Terms of Services , The Campaign Terms and Conditions as well as True Money’s Privacy Policy and Statement.
  3. Should a conflict or inconsistency arise between these Terms and Conditions, such conflict or inconsistency shall be resolved by giving precedence in the following decreasing order (i) This Terms and Conditions; (ii) The Campaign Terms and Conditions; and (iii) True Money Terms of Services.
  4. True Money reserves the right to forfeit any of the offers/prizes for this Campaign if the Customer has breached any of the Terms and Conditions as mentioned above.
Campaign Terms and Conditions
  1. Campaign Period is mentioned in the table below
  2. Eligibility is open to all registered TrueMoney users ONLY
  3. The Campaign Mechanics are as per below:
Campaign Period Sales Area Minimum Spend Cashback Remark
1st September – 31st December 2023 *promotion not valid on 15th – 18th of each month **promotion will end once the overall cashback pool has depleted All CU Malaysia Outlets nationwide RM20 Get RM2 cashback with min. spend of RM20, 4 times per user per month Applicable to TrueMoney users only
  1. The Cashback will be credited to each customer no more than 48 hours after the transaction. Customers will be notified via the TrueMoney in-app push-notification upon the Cashback being credited into their TrueMoney app.
  2. The total Cash Back allocation for this campaign is capped at RM5,000 per calendar month.
  3. For any enquiry on the campaign, please get in touch with our Customer Loyalty Team via email at [email protected]. Alternatively, you may connect with our team via live chat by clicking here which is available daily from 10 am to 7 pm.
Categories
terms

True-Merdeka with TrueMoney and Lotus’s! – Term

True-Merdeka with TrueMoney and Lotus's!

Terms and Conditions

  1. This Campaign is held by True Money Malaysia Sdn.Bhd. By participating in this Campaign, Customers (True Money Malaysia E-wallet application users) hereby agree to be bound by these terms and conditions.
  2. These Terms and Conditions shall be read together with True Money’s Terms of Services , The Campaign Terms and Conditions as well as True Money’s Privacy Policy and Statement. 
  3. Should a conflict or inconsistency arise between these Terms and Conditions, such conflict or inconsistency shall be resolved by giving precedence in the following decreasing order (i) This Terms and Conditions; (ii) The Campaign Terms and Conditions; and (iii) True Money Terms of Services.
  4. True Money reserves the right to forfeit any of the offers/prizes for this Campaign if the Customer has breached any of the Terms and Conditions as mentioned above.

Campaign Terms and Conditions

  1. Campaign Period is mentioned in the table below
  2. Eligibility is open to all registered TrueMoney users ONLY
  3. The Campaign Mechanics are as per below:
Campaign PeriodSales AreaCashback
1st August 2023 to 30th September 2023*
*promotion not valid on
15th – 18th of August
& 15th – 18th of September 2023		Lotus’s Hypermarket and Food CourtSpend a minimum of RM1 and get up to RM66 in cashback
*cashback only for the first 850 users every week
  1. The Cashback will be credited to each customer no more than 48 hours after the transaction. Customers will be notified via the TrueMoney in-app push-notification upon the Cashback being credited into their TrueMoney app.
  2. Users who participate in this campaign will only enjoy ONE (1) cashback campaign at a time/per transaction should there be a presence of other ongoing TrueMoney Malaysia cashback campaigns running during this Campaign Period except for TrueQuest.
  3. For any enquiry on the campaign, please get in touch with our Customer Loyalty Team via email at [email protected]. Alternatively, you may connect with our team via live chat by clicking here which is available daily from 10 am to 7 pm.
  4. The campaign period weekly cashback schedule is as follows:
Cashback Campaign Week NumberDate
11st August 2023 to 6th August 2023
27th August 2023 to 13th August 2023
314th August 2023, 19th & 20th August 2023
421st August 2023 to 27th August 2023
528th August 2023 to 3rd September 2023
64th September 2023 to 10th September 2023
711th September 2023 to 14th September 2023
819th September 2023 to 24th September 2023
925th September 2023 to 30th September 2023

Q&A

Q : How long is this campaign?
A : This campaign will take place from 1st August 2023 to 30th September 2023, excluding the 15th, 16th, 17th and 18th of August and September 2023.

Q : What is the requirement to earn the cashback?
A : It is really simple. Spend a minimum of RM1 with the TrueMoney Wallet at any Lotus’s outlets and stand a chance to receive up to RM66 cashback on your transaction during the campaign period.

Categories
terms

RM2 Cashback with myNEWS! – Term

myNEWS RM2 Cashback

Terms and Conditions

  1. This Campaign is held by True Money Malaysia Sdn.Bhd. By participating in the Campaign, Customers (True Money Malaysia E-wallet application users) hereby agree to be bound by these terms and conditions.
  2. This Terms and Conditions shall be read together with True Money Terms of Services , The Campaign Terms and Conditions as well as the Privacy Policy and Lotus’s Terms and Conditions.
  3. Should a conflict or inconsistency arise between these Terms and Conditions, such conflict or inconsistency shall be resolved by giving precedence in the following decreasing order (i) This Terms and Conditions; (ii) The Campaign General Terms and Conditions; (iii) True Money Terms of Services and (iv) Lotus’s Terms and Conditions.
  4. True Money reserves the right to forfeit any of the offers for this Campaign if the Customer has breached any of this Campaign Terms and Conditions as well as the other Terms and Conditions mentioned above.

Campaign Terms and Conditions

  1. Campaign Period is mentioned in the below table.
  2. Eligibility is open to all registered TrueMoney users ONLY.
  3. The Campaign Mechanics are as per below:
    1. The Cashback will be credited to each customer no more than 48 hours after the transaction. Customers will be notified via the TrueMoney in-app push-notification upon the Cashback being credited into their TrueMoney app.
    2. A minimum spend of RM15 is required to utilise the Cashback.
    3. For Further details please see below table.
    4. The campaign is not valid from the 15th to 18th of October 2023, 15th to 18th of November 2023, and 15th to 18th December 2023.
Campaign PeriodSales AreaMinimum SpendCashbackRemark
1st August – 31th December 2023myNEWS OutletsRM15Get RM2 with min. spend of RM15,
4 times per user per month		Applicable to TrueMoney users only
  1. For any enquiry on the campaign, please get in touch with our Customer Loyalty Team via email at [email protected]. Alternatively, you may connect with our team via live chat by clicking here which is available daily from 10 am to 7 pm.   
Categories
terms

TrueMonthly Cashback – Term

TrueMonthly Cashback💵

Terms and Conditions

  1. This Campaign is held by True Money Malaysia Sdn.Bhd. By participating in this Campaign, users (TrueMoney Malaysia E-wallet application users) hereby agree to be bound by these terms and conditions.
  2. These Terms and Conditions shall be read together with True Money’s Terms of Services , The Campaign Terms and Conditions as well as True Money’s Privacy Policy and Statement.
  3. Should a conflict or inconsistency arise between these Terms and Conditions, such conflict or inconsistency shall be resolved by giving precedence in the following decreasing order (i) This Terms and Conditions; (ii) The Campaign Terms and Conditions; and (iii) True Money Terms of Services.
  4. TrueMoney reserves the right to forfeit any of the offers/prizes for this Campaign if the user has breached any of the Terms and Conditions as mentioned above.

Campaign Terms and Conditions

  1. Campaign Period is between August 2023 to November 2023, every 15th, 16th, 17th, and 18th of the month (4 Days per month only).
  2. Eligibility is as per below:
    1. All TrueMoney E-wallet users over the age of 18
  3. The Campaign Mechanics are as per below:
    1. Spend any amount with the TrueMoney Wallet on every 15th to 18th in the months of August to November 2023.
    2. Obtain 50% instant cashback capped at RM5 per month per user to the individual’s TrueMoney Wallet.
    3. Valid for all merchant payments except on any Bill Payment, Prepaid Top Up or Game Credit Top Up.
    4. The Cashback will be credited to each customer no more than 48 hours after the transaction. Customers will be notified via the TrueMoney in-app push-notification upon the Cashback being credited into their TrueMoney app.
    5. No minimum spend is required to obtain the 50% Cashback.
    6. The total Cash Back allocation for this campaign is capped at RM50,000 for the entire duration of the Campaign Period.
    7. Users who participate in this campaign will only enjoy ONE (1) cashback campaign at a time/per transaction should there be a presence of other ongoing TrueMoney Malaysia cashback campaigns running during this Campaign Period except for TrueQuest.
  4. For any enquiry on the campaign, please get in touch with our Customer Loyalty Team via email at [email protected]. Alternatively, you may connect with our team via live chat by clicking here which is available daily from 10 am to 7 pm.

Q&A

Q : How long is this campaign? 
A : This campaign happens on every 15th, 16th, 17th and 18th of the month starting from August to November 2023..

Q: What is the requirement to earn the cashback?
A : It is really simple. Spend any amount with the TrueMoney Wallet at any merchants excluding Bill Payment, Prepaid Top Up or Game Credit Top Up and you shall receive 50% cashback on your transaction which is capped at RM5 per month.

Q : Where can I enjoy this 50% cashback?
A : You can use TrueMoney Wallet at MyNews, CU Mart, Econsave, Potboy, 24Express and more here

Q : Must I be 18 years of age and above to be eligible for this campaign?
A : Yes. One of the eligibility criteria for this campaign is that participants must be 18 years old and above.

Q : If I do not receive the maximum cashback amount of RM5 in my first transaction, am I still eligible for the 50% cashback in my next transaction?
A : Yes, you are entitled to make as many transactions as you wish, and the 50% cashback will be capped at RM5 monthly.

Some scenarios of TrueMoney users receiving cashback from this campaign can be found below:

Example A:

DateMerchant / TransactionAmountCashback, if any (RM)Remarks
14th Aug 2023SenHeng199.900.00Transaction did not happen during Campaign Period (15th-18th)
15th Aug 2023Tealive12.105.00Received 50% cashback capped at RM5.00
17th Aug 2023Econsave55.500.00Maximum cashback received in previous transaction

Example B:

DateMerchant / TransactionAmountCashback, if any (RM)Remarks
15th Sep 2023MyNews7.003.50Received a portion of 50% cashback
16th Sep 2023Rakuzen55.001.50Received remainder of 50% cashback capped at RM5.00
17th Sep 2023CU Mart20.500.00Maximum cashback received in previous transaction
Categories
terms

Lotus’s Members – 2X Lotus’s Points – Term

Lotus’s Members - 2X Lotus’s Points

Terms and Conditions

  1. This Campaign is held by True Money Malaysia Sdn.Bhd. By participating in the Campaign, Customers (True Money Malaysia E-wallet application users) hereby agree to be bound by these terms and conditions.
  2. This Terms and Conditions shall be read together with True Money Terms of Services , The Campaign Terms and Conditions as well as the Privacy Policy and Lotus’s Terms and Conditions.
  3. Should a conflict or inconsistency arise between these Terms and Conditions, such conflict or inconsistency shall be resolved by giving precedence in the following decreasing order (i) This Terms and Conditions; (ii) The Campaign General Terms and Conditions; (iii) True Money Terms of Services and (iv) Lotus’s Terms and Conditions.
  4. True Money reserves the right to forfeit any of the offers for this Campaign if the Customer has breached any of this Campaign Terms and Conditions as well as the other Terms and Conditions mentioned above.

Campaign Terms and Conditions

  1. Campaign Period is mentioned in the below table
  2. Eligibility is open to all registered Lotus’s Members
  3. Customers must also scan their myLotus’s Member barcode upon checkout in order to enjoy 2x points
  4. The Campaign Mechanics are as per below:
    1. The Points will be credited to each customer no more than 48 hours after the transaction.
    2. For Further details please see below table
Campaign PeriodSales AreaMinimum SpendCashbackRemark
15th July 2023 – 31st December 2024Lotus’s HypermarketN/AN/A2 Lotus’s point for every 1 MYR spent. (1 Points from TrueMoney, 1 point from Lotus’s)
  1. For any enquiry on the campaign, please get in touch with our Customer Loyalty Team via email at [email protected]. Alternatively, you may connect with our team via live chat by clicking here which is available daily from 10 am to 7 pm.
Categories
terms

Insurance 5% Cashback Campaign – Term

Insurance 5% Cashback Campaign

Terms and Conditions

  1. The Allianz Insurance Cashback Campaign (“Campaign”) is organised by True Money Malaysia Sdn.Bhd (“TrueMoney”). By participating in this Campaign, Customers (True Money Malaysia E-wallet application users) hereby agree to be bound by these terms and conditions.
  2. TheTerms and Conditions of the campaign shall be read together with True Money’s Terms of Services, True Money’s Privacy Policy and Statement and any other Terms and Conditions imposed by Allianz General Insurance Company (Malaysia) Berhad.
  3. The Organiser reserves the right to forfeit any of the special offers for this Campaign if the Customer has breached any of the Terms and Conditions as mentioned above.

Campaign Period

  1. Campaign Period is between 20 May 2023 till 31 July 2023.
  2. The Organiser may at its sole and absolute discretion change the Campaign Period at
    any time without any prior notice.

Eligibility

  1. Eligibility is as per below:
    1. All True Money users
    2. Must be over the age of 18
    3. TrueMoney Account must be upgraded by completing eKYC
    4. Customers who purchase Allianz policy for third parties will not be eligible to participate in this Campaign. The purchase should only be done for the customer.

Campaign Mechanism

  1. TrueMoney e-Wallet users who purchase any of Allianz product through TrueMoney eWallet app during the Campaign period will be entitled for 5% of gross written premium cashback
  2. Eligible Allianz products are Motor Private Car Comprehensive, Allianz Motorcycle
    Plus, Allianz Travel Care, Allianz Shield Plus and Allianz Lifestyle Protect
  3. The Campaign is strictly for purchase via TrueMoney eWallet app as set out in Clause 9 above. For the avoidance of doubt, TrueMoney eWallet users who purchase the Allianz products via offline or any other channels other than the TrueMoney eWallet will not be eligible to participate in the Campaign
  4. Eligible customer will be notified via TrueMoney in-app notification
  5. The 5% cashback of gross written premium will be credited to customer’s TrueMoney ewallet account within 7 working days after the Allianz product successful purchase
  6. This Promotion is not exchangeable or replaceable for cash
  7. True Money only confirms the applicability of The Campaign Mechanics. All other product related Terms and Conditions would be governed by Allianz General Insurance Company (Malaysia) Berhad
  8. For any enquiry on this campaign, please get in touch with our Customer Loyalty Team via email at [email protected]. Alternatively, you may connect with our team via live chat by clicking here which is available daily from 10 am to 7 pm.

Q&A
Q : How long is this campaign?
A : This campaign starts from 20 May 2023 and ends on 31 July 2023, inclusive of both dates.

Q : What are the eligibility criteria for this campaign?
A : The eligibility criteria for this campaign are as follows.
      1. All True Money users
      2. Must be over the age of 18
      3. TrueMoney Account must be upgraded by completing eKYC
      4. Allianz products can only be purchased for the Customer only. No third party purchases are allowed.

Q : Is there any cap to the 5% cashback?
A : You are in for a treat. There is no cap and you will enjoy full 5% cashback.

Q : What are the Allianz products eligible for the 5% cashback?
A : All Allianz products on True Money Malaysia Wallet app namely Allianz Car Comprehensive Cover, Allianz Motorcycle Plus, Allianz Travel Care, Allianz Shield Plus and Allianz Lifestyle Protect.

Categories
terms

Parent’s day Photo Contest – Term

Parents‘ Day Photo Contest

Terms and Conditions

  1. This Campaign is held by True Money Malaysia Sdn.Bhd. By participating in this Campaign, Customers (True Money Malaysia E-wallet application users) hereby agree to be bound by these terms and conditions.
  2. These Terms and Conditions shall be read together with True Money’s Terms of Services , The Campaign Terms and Conditions as well as True Money’s Privacy Policy and Statement.
  3. Should a conflict or inconsistency arise between these Terms and Conditions, such conflict or inconsistency shall be resolved by giving precedence in the following decreasing order (i) This Terms and Conditions; (ii) The Campaign Terms and Conditions; and (iii) True Money Terms of Services.
  4. True Money reserves the right to forfeit any of the offers/prizes for this Campaign if the Customer has breached any of the Terms and Conditions as mentioned above. 

Campaign Terms and Conditions

The contest runs on 1 June 2023 – 16th July 2023 (11:59 PM). The cut off time is based on our system’s time. After this date, no further entries will be entertained.

  1. Eligibility is as per below:
    1. All TrueMoney E-wallet users over the age of 18 (Not eligible for True Money staff`)
  2. To participate in this contest, all participants need to do the following actions:
    1. Like & Follow our official TrueMoney Malaysia Facebook and Instagram account.
    2. Share the most creative photo you have with your parents & post it on your Facebook feed OR Instagram profile and tell us why you want to win this special gift for your parents! Make sure your post is set to public.
    3. Tag us @truemoneymalaysia & include #TrueMoneyGiveaway in your post.
    4. Fill in and submit the TrueMoney Parent’s Day Photo Contest form.
  3. The winners will be selected based on the most creative photos submitted during the Campaign Period.
  4. Winners announcement will be made through True Money Malaysia’s Facebook page within 2-3 weeks after the campaign ends.
  5. The winners will have to contact TrueMoney via direct message.
  6. The eligibility to claim the prize will be forfeited if the winners do not direct message TrueMoney Malaysia’s social media account after winners have been announced.
  7. Each winner is only entitled to ONE (1) Prize. Multiple entries will be ignored.
  8. Participants stand to win the below prizes:
  9. No purchase or payment of any kind is necessary to enter or win the contest.

Other Terms and Conditions

  1. TrueMoney reserves the rights to substitute any of the prizes listed in the above table with any other prize of equivalent value.
  2. By participating in this Campaign, all users,
    • consent for TM to collect, record, hold, store, use, and disclose their personal information for purposes which are necessary or related to the participation in this campaign and as required by TrueMoney’s Privacy Policy;
    • consent for TM to disclose or publish their personal information such as their names and identities and any general information in any media, marketing, or advertising materials; and
    • grant TM the absolute and unrestricted right to modify, use and publish any still or moving images of the participants for any promotional, marketing, commercial, or other related purposes, without any payment or compensation.
  3. TrueMoney will not be responsible for any disputes or claims that arise from user’s failure to receive winners’ notification call or email from TrueMoney, due to user’s fault/negligence, including, but not limited to, wrong email address registered with their TrueMoney E-Wallet which includes shared email addresses.
  4. Winners who fail to acknowledge the notification by the required period; unable to adhere to this Campaign’s terms and conditions; and forfeits or does not claim the prize, the prize(s) will be void.
  5. TrueMoney’s decision regarding the selection of the winners, shall be final and binding on all participants of this Campaign, and no queries, challenges or appeals may be made or entertained regarding TrueMoney’s decision on the same.
  6. In the event of unforeseen circumstances, TrueMoney reserves the right to amend any of the Campaign Terms & Conditions regarding the winner selection, announcement and prizes fulfillment at any stage, but will always endeavor to minimize the effect on the winners in order to avoid undue disappointment.
  7. For any enquiry on the campaign, please get in touch with our user Loyalty Team via email at [email protected]. Alternatively, you may connect with our team via live chat by clicking here which is available daily from 10 am to 7 pm.
Categories
terms

Lotus’s Anniversary Campaign – Term

Lotus’s Anniversary Campaign

Terms and Conditions

  1. This Campaign is held by True Money Malaysia Sdn.Bhd. By participating in the Campaign, Customers (True Money Malaysia E-wallet application users) hereby agree to be bound by these terms and conditions.
  2. This Terms and Conditions shall be read together with True Money Terms of Services , The Campaign Terms and Conditions as well as the Privacy Policy and Lotus’s Terms and Conditions.
  3. Should a conflict or inconsistency arise between these Terms and Conditions, such conflict or inconsistency shall be resolved by giving precedence in the following decreasing order (i) This Terms and Conditions; (ii) The Campaign General Terms and Conditions; (iii) True Money Terms of Services and (iv) Lotus’s Terms and Conditions.
  4. True Money reserves the right to forfeit any of the offers for this Campaign if the Customer has breached any of this Campaign Terms and Conditions as well as the other Terms and Conditions mentioned above

Campaign Terms and Conditions

  1. Campaign Period is mentioned in the below table
  2. Eligibility is open to all registered TrueMoney users:
  3. The Campaign Mechanics are as per below:
    1. The Cashback will be credited to each customer no more than 48 hours after the transaction. Customers will be notified via the TrueMoney in-app push-notification upon the Cashback being credited into their TrueMoney app.​
    2. No minimum spend is required to utilize the Cashback​
    3. For Further details please see below table
    Campaign Period Sales Area Minimum Spend CashbackRemark
    1st May 2023 – 31st July 2023Lotus’s Hypermarket and Food CourtRM110RM10 CashbackOpen to all TrueMoney users, Only one cashback per customer per month
  4. For any enquiry on the campaign, please get in touch with our Customer Loyalty Team via email at [email protected]. Alternatively, you may connect with our team via live chat by clicking here which is available daily from 10 am to 7 pm.
Categories
terms

Tealive Launch Campaign (RM3 Campaign) – Term

Tealive Launch Campaign (RM3 Campaign)

Terms and Conditions

  1. This Campaign is held by True Money Malaysia Sdn.Bhd. By participating in the Campaign, Customers (True Money Malaysia E-wallet application users) hereby agree to be bound by these terms and conditions.
  2. This Terms and Conditions shall be read together with True Money Terms of Services , The Campaign Terms and Conditions as well as the Privacy Policy and Lotus’s Terms and Conditions.
  3. Should a conflict or inconsistency arise between these Terms and Conditions, such conflict or inconsistency shall be resolved by giving precedence in the following decreasing order (i) This Terms and Conditions; (ii) The Campaign Terms and Conditions; (iii) True Money Terms of Services and (iv) Lotus’s Terms and Conditions.
  4. True Money reserves the right to forfeit any of the offers/prizes for this Campaign if the Customer has breached any of this Campaign Terms and Conditions as well as the other Terms and Conditions mentioned above.

Campaign Terms and Conditions

  1. The Campaign Period is mentioned in the table below.
  2. The Eligibility criteria is as per below:
    1. All TrueMoney E-wallet users over the age of 18.
  3. The Campaign Mechanics are as per below:
    1. During the Campaign Period, Customers who spend minimum spending amount via the TrueMoney app at Lotus’s stores will be entitled the mentioned cashback in their TrueMoney app.
    2. The Cashback will be credited to each customer no more than 48 hours after the minimum spend transaction. Customers will be notified via the TrueMoney in-app push-notification upon the Cashback being credited into their TrueMoney app.
    3. No minimum spend is required to utilize the Cashback
    4. Please read the detailed descriptions of the campaign in the table below:
      NameCampaign PeriodSales AreaMinimum SpendCashback/PointsRemark
      Tealive Launch Campaign (RM3 Campaign)1st May 2023 – 31 July 2023Tealive OutletsRM15RM 3 CashbackOpen to all users, Single use per user per month
  4. By participating in this Campaign, all users
    1. consent for TM to collect, record, hold, store, use, and disclose their personal information for purposes which are necessary or related to the participation in this campaign and as required by TrueMoney’s Privacy Policy; and
    2. consent for TM to disclose or publish their personal information such as their names and identities and any general information in any media, marketing, or advertising materials
  5. TrueMoney will not be responsible for any disputes or claims that arise from Customer’s failure to receive winners’ notification call or email from TrueMoney, due to Customer’s fault/negligence, including, but not limited to, wrong email address registered with their TrueMoney E-Wallet which includes shared e-mail addresses.
  6. Winners who fails to acknowledge the notification by the required period; unable to adhere to this Campaign’s terms and conditions; and forfeits or does not claim the prize, the prize(s) within 30 days of notification, will be void.
  7. TrueMoney’s decision regarding the selection of the winners, shall be final and binding on all participants of this Campaign, and no queries, challenges or appeals may be made or entertained regarding TrueMoney’s decision on the same.
  8. For any dispute or non-receipt of the prize, please contact [email protected], or reach out to us via Live Chat https://www.truemoney.com.my/ or Facebook Messenger https://m.me/TrueMoneyMY

Q&A

Q : When does the campaign start? 
A : The campaign will commence on 1st May 2023 to 31st July 2023.

Q: Who is eligible for this campaign?
A : AllTrueMoney members.

Q:Are basic True Money Malaysia users eligible to participate in the campaign?
A:Yes. But users are advised to upgrade accounts by performing eKYC to enjoy full True Money Malaysia apps features.

Q : How to participate in the campaign?
A: Users need to spend min of RM15 using True Money Malaysia apps at any Tealive outlet in order to participate.

Q : Are there any capping/limitations for the cashback?
A : The cashback will be capped at RM3 per transaction

Q: When will the cashback be credited to the user’s E-wallet account?
A: The cashback will be credited immediately after user’s complete the transaction.

Q:Can the user make a total payment inclusive of the cashback amount?
A: No. Users must spend min of RM15 and the cashback will be credited separately.

Q : Is there any limitation on the redemption per user?
A : Yes, 1 redemption per user per month

Q : How to know if the redemption is fully utilized?
A :If there is no cashback credited into your E-wallet account, there are high chances that the redemption is fully utilized.

Q : Can I make a purchase with different outlets to meet minimum spend?
A : No, total value of purchased must be above RM15 in a single transaction receipt

Q:Is there any expiration date for the cashback?
A: No. Users can utilize the cashback that is credited to their account at any time

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Business Address : 
True Money Malaysia Sdn. Bhd. 
Unit L4-01, Level 4, Wisma Capital A, No. 19, Lorong Dungun, Off Jalan Dungun, 50490 Kuala Lumpur.

Customer Service Email :
[email protected]

Talk to our friendly Customer Service via Live Chat:
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