Terms and Conditions

1. The Clean it Right with GrabMaid & TrueMoney Campaign (“Campaign”) is organised by True Money Malaysia Sdn.Bhd (“TrueMoney”). By participating in this Campaign, Customers (True Money Malaysia E-wallet application users) hereby agree to be bound by these terms and conditions.
2. The Terms and Conditions of the campaign shall be read together with True Money’s Terms of Services, True Money’s Privacy Policy and Statement and any other Terms and Conditions imposed by Grab Maid Tech Sdn. Bhd.
3. The Organiser reserves the right to forfeit any of the special offers for this Campaign if the Customer has breached any of the Terms and Conditions as mentioned above 

Campaign Period

4. Campaign Period is between 1 December 2023 till 31 December 2024.
5. The Organiser may at its sole and absolute discretion change the Campaign Period at any time without any prior notice.

Eligibility

6. Eligibility is as per below:
   
   1. All TrueMoney Wallet Malaysia users that obtain the exclusive GrabMaid promotion codes from the TrueMoney Wallet.
   2. These codes can be applied on GrabMaid’s services booking website.
   3. Customers must be over the age of 18 to register for the TrueMoney Wallet

Campaign Mechanism

7. TrueMoney Wallet users who purchase selected GrabMaid products through TrueMoney Wallet with the allocated promotion codes during the Campaign period will be entitled for:
   
   1. 8% OFF Instant Rebate on Basic Cleaning (House Cleaning, Office Cleaning, Spring Cleaning or Airbnb Cleaning)
   2. Enjoy 10% OFF Instant Rebate on Post Reno Cleaning or Move In-Out Cleaning
8. Each user is entitled to utilize EACH promo code only ONCE and enjoy a discount on the aforementioned GrabMaid products.
9. The Campaign is only valid for purchases made through GrabMaid’s web-link available on the TrueMoney Wallet. For the avoidance of doubt, TrueMoney Wallet users who purchase GrabMaid’s services via any other channels will not be eligible to enjoy this Campaign.
10. This Promotion is not exchangeable or replaceable for cash.
11. True Money only confirms the applicability of the Campaign Mechanics. All other product related Terms and Conditions would be governed by Grab Maid Tech Sdn. Bhd. and any such queries to be directed to Grab Maid Tech Sdn Bhd.
12. For any enquiry on the campaign, please get in touch with our Customer Loyalty Team via email at [email protected].

Q&A
Q : How long is this campaign?
A : This campaign starts from 1 December 2023 and ends on 31 December 2024, inclusive of both dates.

Q : Is there any cap to the 8% and 10% instant rebates?
A : You are in for a treat. There is no cap and you will enjoy the full rebate amount.

Q : What are the GrabMaid products eligible for the 8% instant rebate?
A : Grab Maid’s Basic Cleaning services (House Cleaning, Office Cleaning, Spring Cleaning or Airbnb Cleaning).

Q : What are the GrabMaid products eligible for the 10% instant rebate?
A : Grab Maid’s Post Reno Cleaning or Move In-Out Cleaning services.