Terms and Conditions

1. This Campaign is held by True Money Malaysia Sdn.Bhd. By participating in this Campaign, Customers (True Money Malaysia E-wallet application users) hereby agree to be bound by these terms and conditions.
2. These Terms and Conditions shall be read together with True Money’s Terms of Services , The Campaign Terms and Conditions as well as True Money’s Privacy Policy and Statement.
3. Should a conflict or inconsistency arise between these Terms and Conditions, such conflict or inconsistency shall be resolved by giving precedence in the following decreasing order (i) This Terms and Conditions; (ii) The Campaign Terms and Conditions; and (iii) True Money Terms of Services.
4. True Money reserves the right to forfeit any of the offers/prizes for this Campaign if the Customer has breached any of the Terms and Conditions as mentioned above.

Campaign Terms and Conditions

1. Campaign Period is mentioned in the table below
2. Eligibility is open to all registered TrueMoney users ONLY
3. The Campaign Mechanics are as per below:
   
   1. A minimum spend of RM100 using the TrueMoney Wallet at participating merchants is required to gain ONE (1) entry ticket.
   2. The winners will be selected by random draw from the total number of entries accumulated during the Campaign Periods.
   3. The winners will be announced on TrueMoney‘s website and/or social media channels.
   4. The winners will be contacted via email/phone call.
   5. Winners will be required to provide their email address in the TrueMoney app, provide proof of identification, contact details and any other relevant details to TrueMoney for the prize delivery arrangement.
   6. The eligibility to claim the prize will be forfeited if the winners do not respond to the email sent by TrueMoney within SEVEN (7) days from the day the email was sent.
4. The Campaign Mechanics are as per below:

5. For any enquiry on the campaign, please get in touch with our Customer Loyalty Team via email at [email protected]. Alternatively, you may connect with our team via live chat by clicking here which is available daily from 10 am to 7pm. 

Campaign Terms and Conditions

1. Each Eligible User is only entitled to win ONE (1) prize throughout the entire campaign period.
2. TrueMoney reserves the rights to substitute any of the prizes listed in the above table with any other prize of an equivalent value.
3. By participating in this Campaign, all users,
   
   1. consent for TrueMoney to collect, record, hold, store, use, and disclose their personal information for purposes which are necessary or related to the participation in this campaign and as required by TrueMoney’s Privacy Policy;
   2. consent for TrueMoney to disclose or publish their personal information such as their names and identities and any general information in any media, marketing, or advertising materials; and
   3. grant TrueMoney the absolute and unrestricted right to modify, use and publish any still or moving images of the participants for any promotional, marketing, commercial, or other related purposes, without any payment or compensation.
4. TrueMoney will not be responsible for any disputes or claims that arise from user’s failure to receive winners’ notification call or email from TrueMoney, due to user’s fault/negligence, including, but not limited to, wrong email address registered with their TrueMoney E-Wallet which includes shared email addresses.
5. Winners who fail to acknowledge the notification by the required period; unable to adhere to this Campaign’s terms and conditions; and forfeits or does not claim the prize, the prize(s) will be void.
6. TrueMoney’s decision regarding the selection of the winners, shall be final and binding on all participants of this Campaign, and no queries, challenges or appeals may be made or entertained regarding TrueMoney’s decision on the same.
7. In the event of unforeseen circumstances, TrueMoney reserves the right to amend any of the Campaign Terms & Conditions regarding the winner selection, announcement and prizes fulfillment at any stage, but will always endeavor to minimize the effect on the winners in order to avoid undue disappointment.
8. Any dispute or non-receipt of the prize shall be submitted latest by the 15th day of the Calendar Month during the Campaign Period and True Money Malaysia has the right to reject any submission of a dispute after this date.