Category: terms

Terms and Conditions

1. This Campaign is held by True Money Malaysia Sdn.Bhd. By participating in this Campaign, Customers (True Money Malaysia E-wallet application users) hereby agree to be bound by these terms and conditions.
2. These Terms and Conditions shall be read together with True Money’s Terms of Services ,The Campaign Terms and Conditions as well as True Money’s Privacy Policy and Statement.
3. Should a conflict or inconsistency arise between these Terms and Conditions, such conflict or inconsistency shall be resolved by giving precedence in the following decreasing order (i) This Terms and Conditions; (ii)The Campaign Terms and Conditions; and (iii) True Money Terms of Services.
4. True Money reserves the right to forfeit any of the offers/prizes for this Campaign if the Customer has breached any of the Terms and Conditions as mentioned above.

Campaign Terms and Conditions

1. Campaign Period is between 01 January 2023 till 19 November 2023
2. Eligibility is as per below:
   1. All TrueMoney E-wallet users over the age of 18
3. The Campaign Mechanics are as per below:
   1. Customers would be entitled for RM2 cashback for each action completed as outlined in the table below.
   2. Customers would be entitled to a maximum of RM10 cashback upon completion of all the actions outlined in the table below.

1	Verify Your Account	RM2 Cashback	Successfully verify or upgrade your account by performing eKYC.
2	Pay Bills & Top Up	RM2 Cashback	Spend minimum of RM20 on bill related payment, prepaid top up or game credit top up.
3	Spend at Any Merchants	RM2 Cashback	Spend minimum of RM20 at any True Money merchants.
4	Spend at Any Merchants	RM2 Cashback	Spend minimum of RM20 at any True Money merchants.
5	Spend at Any Merchants	RM2 Cashback	Spend minimum of RM20 at any True Money merchants.

4. Customers can complete any of the above mentioned actions in any order within the campaign period.
5. Cashback will be given only ONCE for each of the actions completed.
6. For any enquiry on the campaign, please get in touch with our Customer Loyalty Team via email at [email protected]. Alternatively, you may connect with our team via live chat by clicking here which is available daily from 10 am to 7 pm.

Q&A

Q : How long is this campaign?
A : This campaign starts from 01 January 2023 and ends on 19 November 2023, inclusive of both dates.

Q : Must I be 18 years of age and above to be eligible for this campaign?
A : Yes. One of the eligibility criteria for this campaign is participant must be 18 years old and above.

Q : How does this TrueQuest work?
A : It is as simple as “ABC” and “123”. Complete any one of the missions in any order and you will earn RM2 cashback for each mission.

Q : What is the requirement for each mission to earn the RM2 cashback?
A : It is really simple to earn the RM2 cashback. 

Q : If I do not complete all the 5 missions, will I still earn the RM2 cashback for each mission?
A : Yes. As long as you complete any one of the missions, you will earn RM2 cashback.

Terms and Conditions

1) This Campaign is held by True Money Malaysia Sdn.Bhd. By participating in the Campaign, Customers (True Money Malaysia E-wallet application users) hereby agree to be bound by these terms and conditions.

2) This Terms and Conditions shall be read together with True Money Terms of Services , The Campaign Terms and Conditions as well as the Privacy Policy and Lotus’s Terms and Conditions.

3) Should a conflict or inconsistency arise between these Terms and Conditions, such conflict or inconsistency shall be resolved by giving precedence in the following decreasing order (i) This Terms and Conditions; (ii) The Campaign Terms and Conditions; (iii) True Money Terms of Services and (iv) Lotus’s Terms and Conditions.

3) True Money reserves the right to forfeit any of the offers/prizes for this Campaign if the Customer has breached any of this Campaign Terms and Conditions as well as the other Terms and Conditions mentioned above.

Campaign Terms and Conditions

1) The Campaign Period is mentioned in the table below.

2) The Eligibility criteria is as per below:
i) All TrueMoney E-wallet users over the age of 18.

3) The Campaign Mechanics is as per below:
i) During the Campaign Period, Customers who spend minimum spending amount via the TrueMoney app at Lotus’s stores will be entitled the mentioned cashback in their TrueMoney app.

ii) The Cashback will be credited to each customer no more than 48 hours after the minimum spend transaction. Customers will be notified via the TrueMoney in-app push-notification upon the Cashback being credited into their TrueMoney app.

iii) No minimum spend is required to utilize the Cashback

iv) Please read the detailed descriptions of the campaign in the table below:

Name	Campaign Period	Sales Area	Minimum Spend	Cashback/Points	Remark
Lotus’s Points Galore	15 Dec 2022 – 15 Dec 2023	Food Court & Lotus’s Store	No minimum spend	100 Lotus’s points	1) Register for a TrueMoney wallet account 2) Phone Number registered with TrueMoney MUST match with Phone Number registered with MyLotus’s account 3) Users may download and register both the TrueMoney Wallet and MyLotus’s account on the same day before 10pm to enjoy the 100 bonus Lotus’s points

4) By participating in this Campaign, all users
i) consent for TM to collect, record, hold, store, use, and disclose their personal information for purposes which are necessary or related to the participation in this campaign and as required by TrueMoney’s Privacy Policy; and
ii) consent for TM to disclose or publish their personal information such as their names and identities and any general information in any media, marketing, or advertising materials

5) TrueMoney will not be responsible for any disputes or claims that arise from Customer’s failure to receive winners’ notification call or email from TrueMoney, due to Customer’s fault/negligence, including, but not limited to, wrong email address registered with their TrueMoney E-Wallet which includes shared e-mail addresses.

6) Winners who fails to acknowledge the notification by the required period; unable to adhere to this Campaign’s terms and conditions; and forfeits or does not claim the prize, the prize(s) within 30 days of notification, will be void.

7) TrueMoney’s decision regarding the selection of the winners, shall be final and binding on all participants of this Campaign, and no queries, challenges or appeals may be made or entertained regarding TrueMoney’s decision on the same.

8) For any dispute or non-receipt of the prize, please contact [email protected]. or reach out to us via Live Chat: https://www.truemoney.com.my/ or Facebook Messenger: https://m.me/TrueMoneyMY.

Q&A

Q : If a user is an existing Lotus member and registered a TrueMoney account during the campaign period, will the user be entitled for the 100 Lotus Points ?
A : Yes, as long as the user registered their TrueMoney account using the same registered number as the Lotus account during the campaign period.

Q : Will users be entitled for 100 Lotus Points if a user registered a True Money Malaysia account after 10 PM?
A : Yes, user will receive the 100 Lotus Points in the next 2 days

Q : Once the registration is completed, when will the points be credited to the user’s account ?
A : If the user completed registration before 10 pm, the point shall be credited to the user Lotus member account on the next day.

Q : If the users registered the TrueMoney account using a different number from Lotus’s member account, are users still eligible for the Lotus’s point?
A : No, user won’t be receive the points as user need to use the same mobile number for both account upon registration

Q : What happens if the user does not receive the Lotus’s Points after 3 days of registering the True Money Malaysia account?
A : User may reach out to True Money Malaysia customer service for further assistance

Q : Is there any validity for redeeming Lotus points?
A : The validity for redeeming Lotus points depending on the lotus’s apps expired date

Terms and Conditions

1) This Campaign is held by True Money Malaysia Sdn.Bhd. By participating in the Campaign, Customers (True Money Malaysia E-wallet application users) hereby agree to be bound by these terms and conditions.

2) This Terms and Conditions shall be read together with True Money Terms of Services , The Campaign Terms and Conditions as well as the Privacy Policy and Lotus’s Terms and Conditions.

3) Should a conflict or inconsistency arise between these Terms and Conditions, such conflict or inconsistency shall be resolved by giving precedence in the following decreasing order (i) This Terms and Conditions; (ii) The Campaign Terms and Conditions; (iii) True Money Terms of Services and (iv) Lotus’s Terms and Conditions.

4) True Money reserves the right to forfeit any of the offers/prizes for this Campaign if the Customer has breached any of this Campaign Terms and Conditions as well as the other Terms and Conditions mentioned above.

Campaign Terms and Conditions 

1) The Campaign Period is mentioned in the table below.

2) The Eligibility criteria is as per below:
    i) All TrueMoney E-wallet users over the age of 18.

3) The Campaign Mechanics is as per below:
    i) During the Campaign Period, Customers who spend minimum spending amount via the TrueMoney app at Lotus’s stores will be entitled the mentioned cashback in their TrueMoney app.

    ii) The Cashback will be credited to each customer no more than 48 hours after the minimum spend transaction. Customers will be notified via the TrueMoney in-app push-notification upon the Cashback being credited into their TrueMoney app.

    iii) No minimum spend is required to utilize the Cashback

    iv) Please read the detailed descriptions of the campaign in the table below:

Name	Campaign Period	Sales Area	Minimum Spend	Cashback/Points	Remark
RM1000 Cashback	15 Dec 2022 – 15 Dec 2023	Food Court & Lotus’s Store	RM50	RM1,000 in cashback ( only selected winners ) *credited into True Money e-wallet	1) User may win prize only once during the entire campaign period 2)1 winner will be chosen at random every 15 days 3)Every RM50 spent in a single transaction is equivalent to 1 entry to the lucky draw

4) By participating in this Campaign, all users
    i) consent for TM to collect, record, hold, store, use, and disclose their personal information for purposes which are necessary or related to the participation in this campaign and as required by TrueMoney’s Privacy Policy; and
    ii) consent for TM to disclose or publish their personal information such as their names and identities and any general information in any media, marketing, or advertising materials

5) TrueMoney will not be responsible for any disputes or claims that arise from Customer’s failure to receive winners’ notification call or email from TrueMoney, due to Customer’s fault/negligence, including, but not limited to, wrong email address registered with their TrueMoney E-Wallet which includes shared e-mail addresses.

6) Winners who fails to acknowledge the notification by the required period; unable to adhere to this Campaign’s terms and conditions; and forfeits or does not claim the prize, the prize(s) within 30 days of notification, will be void.

7) TrueMoney’s decision regarding the selection of the winners, shall be final and binding on all participants of this Campaign, and no queries, challenges or appeals may be made or entertained regarding TrueMoney’s decision on the same.

8) For any dispute or non-receipt of the prize, please contact [email protected]. or reach out to us via Live Chat: https://www.truemoney.com.my/ or Facebook Messenger: https://m.me/TrueMoneyMY.

Q&A

Q: How can I participate in the campaign?
A: User need to spend min of RM50 at any Lotus’s store or Lotus’s Food Court during the campaign period

Q : I have won the Lucky Draw and got my RM1000 cashback before, will I be eligible for the next round winner?
A: No. Any previous winner will be redrawn from the pool

Q :How many users are entitled to win the lucky draw?
A: 2 lucky users will be chosen at random per month throughout the campaign

Q: If I win the Lucky Draw, can I request the RM1000 in a cash form?
A: No. The RM1000 will be credited into your TrueMoney Malaysia E-wallet account

Q : Is there any expiry date for the Lucky Draw amount that was credited in my E-wallet account
A : No, there is no expiry date and user can utilize it anytime