Category: terms

1. This Campaign is held by True Money Malaysia Sdn.Bhd. By participating in this Campaign, Customers (TrueMoney Wallet Malaysia application users) hereby agree to be bound by these terms and conditions.
2. These Terms and Conditions shall be read together with TrueMoney’s Terms of Services, The Campaign Terms and Conditions as well as TrueMoney’s Privacy Policy and Statement.
3. Should a conflict or inconsistency arise between these Terms and Conditions, such conflict or inconsistency shall be resolved by giving precedence in the following decreasing order (i) This Terms and Conditions; (ii) The Campaign Terms and Conditions; and (iii) TrueMoney Terms of Services.
4. TrueMoney reserves the right to forfeit any of the offers/prizes for this Campaign if the Customer has breached any of the Terms and Conditions as mentioned above.

Campaign Terms and Conditions

1. Campaign Period is mentioned in the below table
2. Eligibility is open to all registered TrueMoney users ONLY
3. The Campaign Mechanics are as per below:
   1. The Cashback will be credited to each customer no more than 48 hours after the transaction. Customers will be notified via the TrueMoney in-app push notification upon the Cashback being credited into their TrueMoney app.​
   2. Minimum purchase of RM150 is required to enjoy this promotion.
   3. Each TrueMoney user is eligible for only TWO (2) cashback entitlement.
   4. This campaign is not applicable to any spending through DuitNow QR codes
   5. Campaign is valid to TrueMoney members who have performed eKYC via National Identity card (IC) or passport verification on the TrueMoney app ONLY.
   6. Campaign is valid until specified end date or until campaign budget has been fully redeemed, which ever comes first.
   7. For further details please see the table below:

    

   Campaign Period	Sales Area	Minimum Spend	Cashback Details
   28th March 2025 – 18th April 2025	Lotus’s Hypermarket	RM150	RM10 cashback Only TWO (2) uses per user

4. Applicable on top of any other Cashback campaigns ongoing during the campaign period unless stated otherwise.
5. For any enquiry on the campaign, please get in touch with our Customer Loyalty Team via email at [email protected].

1. This Campaign is held by True Money Malaysia Sdn.Bhd. By participating in this Campaign, users (TrueMoney Malaysia E-wallet application users) hereby agree to be bound by these terms and conditions.
2. These Terms and Conditions shall be read together with True Money’s Terms of Services , The Campaign Terms and Conditions as well as True Money’s Privacy Policy and Statement.
3. Should a conflict or inconsistency arise between these Terms and Conditions, such conflict or inconsistency shall be resolved by giving precedence in the following decreasing order (i) This Terms and Conditions; (ii) The Campaign Terms and Conditions; and (iii) True Money Terms of Services.
4. TrueMoney reserves the right to forfeit any of the offers/prizes for this Campaign if the user has breached any of the Terms and Conditions as mentioned above.

Campaign Terms and Conditions

1. Campaign Period is between 5th March 2025 till 31st August 2025.
2. Eligibility is as per below:
   1. All TrueMoney E-wallet users over the age of 18
   2. Completed eKYC
3. The Campaign Mechanics are as per below:
   1. Users who send RM150 or more through TrueMoney Remittance will enjoy an instant fee waiver on their transaction.
   2. The fee waiver is applicable for transactions to all countries listed in the TrueMoney Remittance feature.
   3. Each user is able to enjoy the fee waiver ONE (1) time per month during the Campaign Period.
   4. No promotion code is required to be inputted for users to enjoy this promotion.
4. For any enquiry on the campaign, please get in touch with our Customer Loyalty Team via email at [email protected].

Q&A

Q : How long will this RM0 fee campaign run for?
A : This campaign begins on the 5th of March 2025, and will end on 31st of August 2025.

Q: How can I be eligible for this RM0 fee promotion? 
A : It’s really simple. Your first TrueMoney Remittance transaction of RM150 or more performed in the calendar months of March till August will automatically enjoy an instant fee waiver.

Q : Do I need to input any promotion codes to enjoy this fee waiver?
A : No, you don’t. The fee waiver will be automatically applied at the Detail Summary page and you will be able to view the discounts enjoyed before you confirm your transaction!

1. This Campaign is held by True Money Malaysia Sdn.Bhd. By participating in this Campaign, users (TrueMoney Malaysia E-wallet application users) hereby agree to be bound by these terms and conditions.
2. These Terms and Conditions shall be read together with True Money’s Terms of Services, The Campaign Terms and Conditions as well as True Money’s Privacy Policy and Statement.
3. Should a conflict or inconsistency arise between these Terms and Conditions, such conflict or inconsistency shall be resolved by giving precedence in the following decreasing order (i) This Terms and Conditions; (ii) The Campaign Terms and Conditions; and (iii) True Money Terms of Services.
4. TrueMoney reserves the right to forfeit any of the offers/prizes for this Campaign if the user has breached any of the Terms and Conditions as mentioned above.

Campaign Terms and Conditions

1. Campaign Period is between 17 February 2025 and 30 September 2025.
2. Eligibility is as per below:
   1. All New TrueMoney E-wallet users over the age of 18
3. The Campaign Mechanics are as per below:
   1. Only for New TrueMoney Wallet Users.
   2. New users are required to download the TrueMoney Malaysia app and input the KOL/Promo Code of ‘GETRM5’ on the registration page.
   3. New users who apply the KOL/Promo Code must complete the account verification (e-KYC) process within 48 hours between 17 February to 30 September 2025 via the TrueMoney Wallet to receive the RM5 credit reward in their account.
   4. The redemption of RM5 TrueMoney credit is only applicable to the first 1,000 new users that complete the account verification process, subject to a first come first served basis.
   5. The Cashback will be credited to each customer no more than 48 hours after the transaction. Customers will be notified via the TrueMoney in-app push notification upon the RM5 being credited into their TrueMoney app.
4. For any enquiry on the campaign, please get in touch with our Customer Loyalty Team via email at [email protected].

Q&A

Q : How do I claim the RM5 TrueMoney credit?
A : This is only applicable for new user registration, you are required to key in ‘GETRM5’ in the ‘Promo/KOL Code’ field on the registration page and perform account verification in order to receive the credit.

Q : Why did I not receive the RM5 TrueMoney credit after I registered and verified my account?
A : This may be due to the ‘GETRM5’ code being not properly filled during registration or the RM5 credit has been fully claimed by the first 1,000 new users that completed their account verification process.
Q: How do I perform the account verification?
A: Go to the ‘Account’ page in TrueMoney Wallet, and proceed with the account verification process from the bar on top.

1. This Campaign is held by True Money Malaysia Sdn.Bhd. By participating in the Campaign, Customers (True Money Malaysia E-wallet application users) hereby agree to be bound by these terms and conditions.
2. This Terms and Conditions shall be read together with True Money Terms of Services, The Campaign Terms and Conditions as well as the Privacy Policy and Lotus’s Terms and Conditions.
3. Should a conflict or inconsistency arise between these Terms and Conditions, such conflict or inconsistency shall be resolved by giving precedence in the following decreasing order (i) This Terms and Conditions; (ii) The Campaign General Terms and Conditions; (iii) True Money Terms of Services and (iv) Lotus’s Terms and Conditions.
4. TrueMoney reserves the right to forfeit any of the offers for this Campaign if the Customer has breached any of this Campaign’s Terms and Conditions as well as the other Terms and Conditions mentioned above

Campaign Terms and Conditions

1. The Campaign Period is mentioned in the below table.
2. Eligibility is open to all registered My Lotus’s Members and True Money Wallet users.
3. Customers must scan their My Lotus’s Member QR or Card upon checkout in order to enjoy the 2x My Lotus’s Points.
4. Customers must use the TrueMoney wallet as their payment method in order to enjoy the 2x My Lotus’s Points.
5. To receive the 2x My Lotus’s Points, customers must ensure that their registered phone number is the same on both the TrueMoney Wallet and My Lotus’s Membership.
6. The Campaign Mechanics are as per below:
   1. The My Lotus’s Points will be credited to each customer no more than 48 hours after the transaction.
   2. This campaign is not applicable to any spending through DuitNow QR codes
   3. For further details please see below table 

7. For any enquiry on the campaign, please get in touch with our Customer Loyalty Team via email at [email protected].

1. This Campaign is held by True Money Malaysia Sdn.Bhd. By participating in this Campaign, Customers (TrueMoney Wallet Malaysia application users) hereby agree to be bound by these terms and conditions.
2. These Terms and Conditions shall be read together with TrueMoney’s Terms of Services, The Campaign Terms and Conditions as well as TrueMoney’s Privacy Policy and Statement.
3. Should a conflict or inconsistency arise between these Terms and Conditions, such conflict or inconsistency shall be resolved by giving precedence in the following decreasing order (i) This Terms and Conditions; (ii) The Campaign Terms and Conditions; and (iii) TrueMoney Terms of Services.
4. TrueMoney reserves the right to forfeit any of the offers/prizes for this Campaign if the Customer has breached any of the Terms and Conditions as mentioned above.

Campaign Terms and Conditions

1. Campaign Period is mentioned in the below table
2. Eligibility is open to all registered TrueMoney users ONLY
3. The Campaign Mechanics are as per below:
   1. The Cashback will be credited to each customer no more than 48 hours after the transaction. Customers will be notified via the TrueMoney in-app push notification upon the Cashback being credited into their TrueMoney app.
   2. No minimum spend is required to enjoy this promotion.
   3. This campaign is not applicable to any spending through DuitNow QR codes
   4. Campaign is valid to TrueMoney members who have performed eKYC via National Identity card (IC) or passport verification on the TrueMoney app ONLY.
   5. For further details please see the table below:

3.  
4. Applicable on top of any other Cashback campaigns ongoing during the campaign period unless stated otherwise.
5. For any enquiry on the campaign, please get in touch with our Customer Loyalty Team via email at [email protected].

1. This Campaign is held by True Money Malaysia Sdn. Bhd. By participating in this Campaign, users (TrueMoney Malaysia E-wallet application users) hereby agree to be bound by these terms and conditions.
2. These Terms and Conditions shall be read together with True Money’s Terms of Services, The Campaign Terms and Conditions as well as True Money’s Privacy Policy and Statement.
3. Should a conflict or inconsistency arise between these Terms and Conditions, such conflict or inconsistency shall be resolved by giving precedence in the following decreasing order (i) This Terms and Conditions; (ii) The Campaign Terms and Conditions; and (iii) True Money Terms of Services.
4. True Money reserves the right to forfeit any of the offers/prizes for this Campaign if the user has breached any of the Terms and Conditions mentioned above.

Campaign Terms and Conditions

1. Refer to full campaign mechanics eligibility as follows:
2. Eligibility is as per below:
   1. All TrueMoney E-wallet users
   2. Must be over the age of 18
3. The Campaign Mechanics are as per below:
   1. Customers would be entitled to various rewards upon completion of the actions outlined in the table below.
   1. Cashback Giveaway
      
      1. Cashback will be given for each of the Missions completed.

3. 1. 2. For any Random Cashback, the decision to award any user with the random cashback is the ultimate choice of TrueMoney and final.
4. Customers can complete any number of the above mentioned actions within the campaign period.
5. For any enquiry on the campaign, please get in touch with our Customer Loyalty Team via email at [email protected].   

1. This Campaign is held by True Money Malaysia Sdn. Bhd. By participating in this Campaign, users (TrueMoney Malaysia E-wallet application users) hereby agree to be bound by these terms and conditions.
2. These Terms and Conditions shall be read together with True Money’s Terms of Services, The Campaign Terms and Conditions as well as True Money’s Privacy Policy and Statement.
3. Should a conflict or inconsistency arise between these Terms and Conditions, such conflict or inconsistency shall be resolved by giving precedence in the following decreasing order (i) This Terms and Conditions; (ii) The Campaign Terms and Conditions; and (iii) True Money Terms of Services.
4. True Money reserves the right to forfeit any of the offers/prizes for this Campaign if the user has breached any of the Terms and Conditions mentioned above.

Campaign Terms and Conditions

1. Refer to full campaign mechanics eligibility as follows:
2. Eligibility is as per below:
   1. All TrueMoney E-wallet users 
   2. Must be over the age of 18
3. The Campaign Mechanics are as per below:
   1. Customers would be entitled to various rewards upon completion of the actions outlined in the table below.
   1. Cashback Giveaway
      
      1. Cashback will be given for each of the Missions completed.

3. 1. 2. For any Random Cashback, the decision to award any user with the random cashback is the ultimate choice of TrueMoney and final.
4. Customers can complete any number of the above mentioned actions within the campaign period.
5. For any enquiry on the campaign, please get in touch with our Customer Loyalty Team via email at [email protected].

1. This Campaign is held by True Money Malaysia Sdn.Bhd. By participating in this Campaign, users (TrueMoney Malaysia E-wallet application users) hereby agree to be bound by these terms and conditions.
2. These Terms and Conditions shall be read together with True Money’s Terms of Services, The Campaign Terms and Conditions as well as True Money’s Privacy Policy and Statement.
3. Should a conflict or inconsistency arise between these Terms and Conditions, such conflict or inconsistency shall be resolved by giving precedence in the following decreasing order (i) This Terms and Conditions; (ii) The Campaign Terms and Conditions; and (iii) True Money Terms of Services.
4. True Money reserves the right to forfeit any of the offers/prizes for this Campaign if the Customer has breached any of the Terms and Conditions as mentioned above.

Campaign Terms and Conditions

1. Campaign Period is mentioned in the table below
2. Eligibility is open to all registered TrueMoney users ONLY
3. The Campaign Mechanics are as per below:
   1. The Cashback will be credited to each customer no more than 48 hours after the transaction. Customers will be notified via the TrueMoney in-app push notification upon the Cashback being credited into their TrueMoney app.
   2. A minimum spend of RM128 is required to earn the Cashback.
   3. Each TrueMoney user is eligible for only ONE (1) cashback entitlement per calendar month.
   4. Campaign is not valid through DuitNow QR codes
   5. Campaign is valid to TrueMoney members who have performed eKYC via National Identity card (IC) or passport verification on the TrueMoney app ONLY
   6. Campaign is valid until specified end date or until campaign budget has been fully redeemed, which ever comes first
   7. 8x Lotus’s points is valid until specified end date or until a total budget of MYR 20,000 has been utilized
   8. For further details please see the table below:
      

      Campaign Period	Sales Area	Minimum Spend	Cashback	Lotus’s Points ( only for MY Lotus’s members )
      26th December 2024 – 12th February 2025	Lotus’s Hypermarket	RM128	RM 8 Cashback Only ONE (1) use per customer per month	Users will receive 8x Lotus’s points (RM1 = 8 points) during this campaign period when using TrueMoney to spend To receive the 8x My Lotus’s Points, customers must ensure that their registered phone number is the same on both the TrueMoney Wallet and My Lotus’s Membership. The above MY Lotus’s points are on top of the cashback

4. Applicable on top of any other Cashback campaigns ongoing during the campaign period.
5. If you have any questions about the campaign, please email our Customer Loyalty Team at [email protected].

1. This Campaign is held by True Money Malaysia Sdn.Bhd. By participating in this Campaign, Customers (True Money Malaysia E-wallet application users) hereby agree to be bound by these terms and conditions.
2. These Terms and Conditions shall be read together with True Money’s Terms of Services , The Campaign Terms and Conditions as well as True Money’s Privacy Policy and Statement.
3. Should a conflict or inconsistency arise between these Terms and Conditions, such conflict or inconsistency shall be resolved by giving precedence in the following decreasing order (i) This Terms and Conditions; (ii) The Campaign Terms and Conditions; and (iii) True Money Terms of Services.
4. True Money reserves the right to forfeit any of the offers/prizes for this Campaign if the Customer has breached any of the Terms and Conditions as mentioned above.

Campaign Terms and Conditions

1. Campaign Period is mentioned in the table below 
2. Eligibility is open to all registered TrueMoney users ONLY
3. The Campaign Mechanics are as per below:
   1. The Cashback will be credited to each customer no more than 48 hours after the transaction. Customers will be notified via the TrueMoney in-app push-notification upon the Cashback being credited into their TrueMoney app.
   2. Campaign is Valid until specified end date or until cashback pool for the campaign has been depleted whoever comes first
   3. A minimum spend of RM150 is required to earn the Cashback.
   4. Each TrueMoney user is eligible for only ONE (1) cashback entitlement per calendar month.
   5. This campaign is NOT valid with any purchases processed through Duit Now QR codes
   6. For further details please see the table below:
      

      Campaign Period	Sales Area	Minimum Spend	Cashback
      1st November 2024 – 25th December 2025	Lotus’s Hypermarket	RM150	New Users – RM15 cashback Existing Users – RM5 cashback

4. Applicable on top of any other Cashback campaigns ongoing during the campaign period.
5. For any enquiry on the campaign, please get in touch with our Customer Loyalty Team via email at [email protected]. Alternatively, you may connect with our team via live chat by clicking here which is available daily from 10 am to 7 pm.

1. This Campaign is held by True Money Malaysia Sdn.Bhd. By participating in this Campaign, users (TrueMoney Malaysia E-wallet application users) hereby agree to be bound by these terms and conditions.
2. These Terms and Conditions shall be read together with True Money’s Terms of Services, The Campaign Terms and Conditions as well as True Money’s Privacy Policy and Statement.
3. Should a conflict or inconsistency arise between these Terms and Conditions, such conflict or inconsistency shall be resolved by giving precedence in the following decreasing order (i) This Terms and Conditions; (ii) The Campaign Terms and Conditions; and (iii) True Money Terms of Services.
4. True Money reserves the right to forfeit any of the offers/prizes for this Campaign if the Customer has breached any of the Terms and Conditions as mentioned above.

Campaign Terms and Conditions

1. Campaign Period is between 1 November 2024 till 31 December 2024
2. Eligibility is as per below:
   1. All TrueMoney E-wallet users
   2. Must be over the age of 18
3. The Campaign Mechanics are as per below:
   1. Customers would be entitled to various rewards upon completion of the actions outlined below.

A. Facebook Giveaway Campaign
The campaign runs from 1st November 2024 to 31st December 2024 (11:59 PM), during which there will be a total of 4 rounds of giveaway lucky draw within the campaign period. The cut-off time is based on our system’s time. After this date, no further entries will be entertained.

1. Eligibility is as per below:
   1. All TrueMoney E-wallet users over the age of 18 (Not eligible for TrueMoney staff)
   2. Campaign entries will only be accepted via Facebook.
2. To participate in this campaign, all participants need to do the following actions:
   1. Be a TrueMoney Wallet user, and spend for the Christmas TrueMission campaign.
   2. Screenshot the Christmas TrueMission landing page that shows the spending progress.
   3. Post the screenshot on your Facebook page account (set as a public post), hashtag #TrueMissionMY & tag @TrueMoney Malaysia official Facebook page in the caption.
3. Giveaway lucky draw entries eligibility:
   1. Every new progress/ spend on Christmas TrueMission within the campaign period posted on Facebook will be entitled as 1 entry.
   2. The post has to be set as public with the hashtag #TrueMissionMY and tag our Facebook official page for TrueMoney Malaysia’s tracking purposes.
   3. Validation of the TrueMission genuine transaction will be made by TrueMoney prior to the lucky draw. Any fraudulent or incorrect posting will not be entertained.
4. A total of 12 lucky winners will be selected randomly, with 3 lucky winners selected for each of the giveaway lucky draw arrangements on a bi-weekly basis.
   

   Giveaway Entitlement Period	Winners Announcement
   1 Nov 2024 – 17 Nov 2024	22 Nov 2024
   18 Nov 2024 – 1 Dec 2024	6 Dec 2024
   2 Dec 2024 – 15 Dec 2024	20 Dec 2024
   16 Dec 2024 – 29 Dec 2024	3 Jan 2025

5. Winners announcement will be made through TrueMoney Malaysia’s official Facebook page.
6. TrueMoney will contact the winners via Facebook messenger.
7. The eligibility to claim the prize will be forfeited after 5 days if the winners do not respond to TrueMoney Malaysia’s social media account after winners have been announced.
8. Each winner is only entitled to ONE (1) Prize, on a randomised basis.
9. Participants stand to win the below prizes:
   • 1 winner x Apple Watch SE
   • 1 winner x AirPods 4
   • 1 winner x Galaxy Buds2 Pro
   • 1 winner x Razer Barracuda X Wireless Headphones
   • 8 winners x RM100 TrueMoney Credit
10. Random pick winners list is final and no further requests will be entertained by True Money.

B. Cashback Giveaway

1. Christmas TrueMission – Random Cashback will be given for each of the Missions completed.
   

   No	Missions	Reward	Eligibility
   1	Spending at TrueMoney Merchants	Random Cashback	Campaign Period: Until 31st Dec 2024 Spend a minimum of RM30:- At any True Money merchants, except for DuitNow QR payments; Lotus’s, Econsave and BHPetrol. Eligible users are limited to TEN (10) times of this reward per calendar month. The mission may end earlier if the total cashback pool is depleted prior to the end date of the campaign. The cashback will be allocated randomly by TrueMoney.
   2	Spending at BHPetrol	Random Cashback	Campaign Period: Until 31st Dec 2024 Spend a minimum of RM50:- At any BHPetrol outlet Eligible users are limited to FIVE (5) times of this reward per calendar month. The mission may end earlier if the total cashback pool is depleted prior to the end date of the campaign. The cashback will be allocated randomly by TrueMoney.
   3	Spending at Econsave	Random Cashback	Campaign Period: Until 31st Dec 2024 Spend a minimum of RM30:- At any Econsave outlet Eligible users are limited to TEN (10) times of this reward per calendar month. The mission may end earlier if the total cashback pool is depleted prior to the end date of the campaign. The cashback will be allocated randomly by TrueMoney.
   4	Bill Payment	Random Cashback	Campaign Period: Until 31st Dec 2024 Spend a minimum of RM20:- To make any bill payment such as Astro, utility bill and mobile postpaid. Eligible users are limited to FIVE (5) times of this reward per calendar month. The mission may end earlier if the total cashback pool is depleted prior to the end date of the campaign. The cashback will be allocated randomly by TrueMoney.
   5	In-app Voucher Purchase	Random Cashback	Campaign Period: Until 31st Dec 2024 Spend a minimum of RM20:- On the purchase of any digital voucher or in-store voucher on the TrueMoney Wallet. Eligible users are limited to TEN (10) times of this reward per calendar month. The mission may end earlier if the total cashback pool is depleted prior to the end date of the campaign. The cashback will be allocated randomly by TrueMoney.
   6	Mobile Top Ups	Random Cashback	Campaign Period: Until 31st Dec 2024 Spend a minimum of RM30:- Purchase any mobile prepaid top ups, except for game credit top ups Eligible users are limited to THREE (3) times of this reward per calendar month. The mission may end earlier if the total cashback pool is depleted prior to the end date of the campaign. The cashback will be allocated randomly by TrueMoney.

   1. For any Random Cashback, the decision to award any user with the random cashback is the ultimate choice of TrueMoney and final.
   2. Customers can complete any number of the above mentioned actions within the campaign period.
2. Unlock Santa’s Reward – Cashback will be given for each of the spent milestone achievements for each month during the campaign period as per below table: 
   

   No	Spend Milestone	Reward	Eligibility
   1	Accumulate min. RM500 spend	RM15 cashback	Any spending via TrueMoney Wallet except for Lotus’s, DuitNow QR, game credit top up, Allianz Insurance, P2P and TrueGift. Eligible users are limited to only ONE (1) time of each Spend Milestone reward per user per calendar month. Total cashback per user can be earned up to RM120 per calendar month. The mission may end earlier if the total cashback pool is depleted prior to the end date of the campaign.
   2	Accumulate min. RM1,000 spend	RM35 cashback
   3	Accumulate min. RM2,000 spend	RM70 cashback

3. Cashback and the eligibility spend will be refreshed on a monthly basis during the campaign period, which is November and December 2024.
4. For any enquiry on the campaign, please get in touch with our Customer Loyalty Team via email at [email protected].