Got questions? Find answers below or reach out to us.

Frequently Asked Questions

General Info
It is a fast and secure way to transfer money overseas via TrueMoney Wallet Malaysia.
Eligible users may transfer money to beneficary/receiver directly through TrueMoney Malaysia App.
TrueMoney Remittance is licensed and goverened by the central bank. It is using a proprietary security system to ensure maximum security and protection against cybersecurity threats.
All individuals aged 18 and above who possess a valid bank account along with a work permit (Non-Malaysian citizen)
Account Setup

Kindly refer to ‘How to Register‘

Malaysian
– IC
Non Malaysian
– Passport
– Work Permit

Sending Money Overseas
Kindly refer to How to Remit

TrueMoney Remittance is now covering 7 countries of payout destination and with more coming soon. Please find the location and currency listed below: 
a) Myanmar – MMK
b) Cambodia – USD
c) Indonesia – IDR
d) Philippines – PHP
e) India – INR
f) Nepal – NPR
g) Bangladesh – BDT

Non-Malaysian Malaysian
Blue collar White collar
  • RM5,000 per month
  • Can only transfer to home country
  • RM30,000 per day
  • Able to transfer to any countries listed in the app
  • RM30,000 per day
  • Can transfer to any countries listed in the app
Fees and Exchange Rates

Please refer to the rates below: 
a) Myanmar – RM15
b) Cambodia – RM20
c) Indonesia – RM12
d) Philippines – RM12
e) India – RM12
f) Nepal – RM10
g) Bangladesh – RM10

The currency exchange rates will be updated on a daily basis. You can check the daily exchange rates through the TrueMoney Malaysia app and the TrueMoney Malaysia website here.

Receiving Money
Beneficiary may receive money at the selected Cash Pick-Up Partner. Find out more here.
There won’t be any fees incurred.
Transaction Status and Support

User may check transaction status at “Transaction History” through the TrueMoney Malaysia App.

 

Please contact our Customer Service Team

Customer Service Email :
[email protected]

Talk to our friendly Customer Service via Live Chat: 
Click on the orange Chat icon on the bottom right of your screen to start chatting!
Available from Monday to Friday, 9 am until 6 pm, excluding Public Holidays.

Miscellaneous

Please contact our Customer Service Team

Customer Service Email :
[email protected]

Talk to our friendly Customer Service via Live Chat:
Click on the orange Chat icon on the bottom right of your screen to start chatting!
Available from Monday to Friday, 9 am until 6 pm, excluding Public Holidays.

Yes. TrueMoney Remittance is a MSB Class B licensed product, governed by the central bank of Malaysia.

Visit our website promotions page or app to find out more.

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Contact Us

Business Address : 
True Money Malaysia Sdn. Bhd. 
Unit L4-01, Level 4, Wisma Capital A, No. 19, Lorong Dungun, Off Jalan Dungun, 50490 Kuala Lumpur.

Customer Service Email :
[email protected]

Talk to our friendly Customer Service via Live Chat:
Click on the orange Chat icon on the bottom right of your screen to start chatting!
Available from Monday to Friday, 9 am until 6 pm, excluding Public Holidays.

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