Frequently Asked Questions

Business owner who is registered with Suruhanjaya Syarikat Malaysia (SSM) and/or authorized registration bodies.

To register as a TrueMoney merchant, you can submit your details here.

Our representative will reach out to you within 3 working days upon receiving your submission. 

For more information, you may contact us by sending us an email at [email protected]

Kindly note that our business operating hours are Monday to Sunday from 10am to 7pm, including Public Holidays.

To register as a TrueMoney merchant, below are the documents required. 

  1. A copy of MyKad
  2. A copy of SSM certificate, Form 49 and/or Form 24.

For more information, you may contact us by sending us an email at [email protected]

Below are the business categories or products or services that are not accepted. 

  1. Adult goods and services which includes pornography and other sexually suggestive materials (including literature, imagery and other media); escort or prostitution services;
  2. Body parts which includes organs or other body parts;
  3. Child pornography which includes pornographic materials involving minors;
  4. Copyright unlocking devices which includes Mod chips or other devices designed to circumvent copyright protection;
  5. Drugs and drug paraphernalia which includes illegal drugs and drug accessories, including herbal drugs like salvia and magic mushrooms;
  6. Drug test circumvention aids which includes drug cleansing shakes, urine test additives, and related items;
  7. Hacking and cracking materials which includes manuals, how-to guides, information, or equipment enabling illegal access to software, servers, websites, or other protected property;
  8. Illegal goods, which includes materials, products, or information promoting illegal goods or enabling illegal acts;
  9. Offensive goods, which includes literature, products or other materials that:
    1. Defame or slander any person or groups of people based on race, ethnicity, national origin, religion, sex, or other factors
    2. Encourage or incite violent acts
    3. Promote intolerance or hatred;
  10. Offensive goods, crime that includes crime scene photos or items, such as personal belongings, associated with criminals;
  11. Weapons which includes firearms, ammunition, knives, brass knuckles, gun parts, and other armaments;
  12. Any product or service which is not in compliance with all applicable laws and regulations in Malaysia

For more information, you may contact us by sending us an email at [email protected]

Kindly note that our business operating hours are Monday to Sunday from 10am to 7pm, including Public Holidays.

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Contact us

Address : True Money Malaysia
LOT G-9, Ground Floor, 1 Mont Kiara, 1 Jalan Kiara, Mont Kiara, 50480 Kuala Lumpur 

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Email : [email protected]

Monday to Sunday from 10am to 7pm, including Public Holidays

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